Job Description

Deposita(TM), an Allied Universal® Company, is looking to expand our Customer Experience Team in Jupiter, Florida due to recent business growth.

The Customer Experience Representative is a part of a high-energy, customer-obsessed team and plays a pivotal role in providing the highest quality customer experience to our customers.

IMMEDIATE NEED for both English and Bilingual French / English Speaking Representatives

HYBRID Position : Remote Work Possible after 3 months after completing in office training!

Starting Rate at $17.00 per hour, with increased rate for bilingual french speaking representatives of $18.00 per hour

RESPONSIBILITIES :

• Identify customers' needs, clarify information, and provide direct support or guidance toward to resolution
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level

QUALIFICATIONS :

• High school diploma or equivalent
• The work history must demonstrate each of the following : Strong understanding of customer service and customer relationsHighly motivated and with a strong desire to learnAbility to exercise good judgment and decision-makingStrong communication skills

BENEFITS :

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Last updated : 2024-03-08