Job description

Are you detail-oriented, organized, and thrive in a structured environment? Look no further - our cutting-edge healthcare specialty practice in midtown Manhattan is seeking a dynamic individual to join us in a career-track position that offers a blend of administrative support, customer service, and soft sales techniques.

Key Responsibilities:

• Provide outstanding customer service by assisting clients with inquiries, resolving issues, and ensuring their needs are promptly met.
• Educate clients about our range of services, guiding them to solutions that best suit their preferences.
• Utilize soft sales techniques to promote relevant services and upgrades, enhancing the client experience.

Qualifications:

• Good to excellent critical thinking skills.
• A bachelor's degree is highly preferred.
• Excellent computer skills, particularly in typing.
• Keen attention to detail.
• Proactive attitude with a focus on creating positive experiences for others.
• Prior administrative experience required; healthcare experience not necessary as extensive training will be provided.
• Excellent communication skills, both verbal and written, with a knack for building rapport and trust with clients.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• Sales skills are essential for success in this role, but we emphasize a consultative approach over aggressive tactics.
• Empathy, patience, and a customer-centric mindset are crucial for understanding and addressing client needs.
• Proficiency in basic computer applications and the willingness to learn new systems as needed.

About Us:

EOI-NYC is a distinguished private healthcare practice in New York City, treating nearly a thousand new patients annually since our inception in 2002. We prioritize patient care above all else, earning us a reputation as one of the city's most trusted specialty practices.

Joining our team means immediate exposure to patients and referring doctors, fostering opportunities to build meaningful relationships. We offer a comprehensive benefits package, including healthcare, retirement plans, and two weeks of paid time off for new employees, along with mentorship opportunities and professional development courses.

At EOI-NYC, we operate on a foundation of trust, ensuring our patients receive the best possible care and our staff enjoys a supportive and enriching workplace environment.

Job Type: Full-time

Pay: $18.00 - $27.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person