SUMMARYResponsible for providing customer service and supporting Producers by servicing existing accounts and soliciting new business. This position includes independent responsibility for servicing and retention of assigned customers/policies.ESSENTIAL DUTIES AND RESPONSIBILITIES• Packages and markets applications to various carriers to obtain quotes;• Negotiates prices, commissions, and/or coverages with carriers;• Reviews policies, identifies deficiencies and determines appropriate level of coverage;• Manages renewal process for expiring policies;• Reviews client accounting history, responds to accounting inquiries, and corrects account discrepancies including collections on past due accounts;• May participate in client meetings to review coverage;• Gathers information for applications;• Prepares presentations and proposals for clients;• Researches requests for information from underwriters;• Composes correspondence to insured and/or underwriters;• Discusses and assists in setting renewal and/or new business marketing strategy with producer or supervisor;• Prepares draft certificate templates for review and approval;• Analyzes certificate requests and ensures clients needs are met;• Inputs applications and creates letters, and other forms of correspondence;• Binds insurance coverage and prepares insurance binders;• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);• Other duties as assigned. QUALIFICATIONSEDUCATION / EXPERIENCEAssociates degree or equivalent combination of education and experienceFour (4) or more years related work experience; Valid insurance licenseMust continue to meet Continuing Education requirements for license renewalEncouraged to complete Career Path requirements as communicated by supervisor SKILLSExcellent verbal and written communication skillsExcellent customer service skills, including telephone and listening skillsGood problem solving and time management skillsIntermediate typing skills (30-35 wpm)Ability to work within a team and to foster teamworkProficient in Microsoft Office Suite #LI-KG1