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**Schedule: Work schedule anytime: Monday thru Friday, 7:00am 9:00pm Central, according to business needs.**

***Standard hours for training: Monday thru Friday, 9:00am 5:30pm, Central, according to business needs.**

******* This is an IN-OFFICE position working under a remote setting until further notice

**Key Responsibilities:**

Accept inbound calls and handle customer requests with professional phone etiquette

Enter all calls in the Call Tracking System with accurate, well documented call notes

Self-starter who display a positive attitude, strong work ethic, and excellent attendance

Place direct, drop ship and remote enhanced delivery orders

Assist customers with system navigation

Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles

Process credit research and document retrieval requests

Meet all departmental goals including schedule adherence, attendance, and quality monitoring

Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns

Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment

Strong computer skills to include terminology, function, and navigation

Flexibility to work any shift during operational hours: Monday through Friday, 7am to 12am, Central

**Minimum Requirements:**

* Education: H.S. diploma or equivalent

* 1 year experience in Customer Service

* Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)

**Critical Requirements:**

Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay

Be organized and detail oriented

Advanced problem solving and root cause analysis

Pay differential for bilingual, fluent, Spanish speaking individuals

**Preferred Requirements:**

* Success in a work from home environment preferred

* Previous call center experience preferred

* Pharmacy Tech experience preferred

**Education:**

* Education: H.S. diploma or equivalent

**Agency Statement**

No agencies please

Career Level IC Business Support B2

locationUSA, TX, Fort Worthlocation2 Locationslocation2 LocationsWe deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.

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