The Learning Business Partner I-Provider Network will support the learning and development needs for Provider Network to include logistics, technology and data management. This individual is responsible for identifying, implementing and coordinating training for our in-network Providers. The Provider Education Specialist collaborates with Provider Network leaders to ensure training and cultural competency goals are met. This individual reports to the Director of Organizational Development and Learning.

This position will allow the successful candidate the ability to work remotely 4 days of the week. The employee will also be required to come into the Morrisville, NC office location 1 day a week as approved by their supervisor. The hire will be required to report to the Morrisville, NC office location as needed for trainings and meetings. This position will require travel to the Charlotte, NC office on occasion. 

Responsibilities & Duties

Coordinate Continuing Education and Training

• Interface with Provider Network during the design and deployment of training solutions
• Oversee online and in-person continuing education programs and collaborate with instructors on class preparation
• Develop and facilitate provider orientation, including scheduling and coordinating with internal or external resources
• Contribute to the design and development of training courses that build/nurture positive relationships between Alliance and external providers
• Serve as a liaison between Provider Network and internal and external stakeholders
• Act as a technical resource in the administration of the Provider LMS for internal stakeholders and subject matter experts
• Maintain and update the Provider Network Department’s training page on the internet website

Program Evaluation and Improvement

• Evaluate the effectiveness of training programs, providing recommendations for improvement which include modifying or changing existing programs

Maintain Training Documentation

• Track registration for education courses and seminars in the LME and generate confirmation.
• Maintain in-house training records and certificates of completion for trainings completed within the LMS
• Prepares reports and other job-related correspondence

Collaboration

• Connect with internal stakeholders and subject matter experts regarding scheduling and roll out of new and updated training initiatives
• Cultivate a positive working relationship with Providers
• Serve as the Point of Contact between Provider Network Teams and internal and external trainers for all access issues related to classroom and elearning courses 
• Organize and lead the annual Provider Education Summit

Technical Assistance

• Administer and maintain the learning management system, including, but not limited to, updating site curricula/learning assignments and links to training materials
• Upload, assign and delete items in the LMS as required
• Resolve day-to-day technical and operational problems that disrupt live training

Communication

• Create internal communications regarding learning programs to ensure providers are aware of potential offerings

Training and Activity coordination

• Maintain training calendar and all documentation related to training classes and events
• Prepare reports on course evaluations and surveys
• Manages live or remote classroom facilitation companywide

ODL Administration

• Manage the ODL inbox and classroom setup

Required Knowledge, Skills, & Abilities

• Knowledge of principles and methods for curriculum and training design, teaching, and instruction for individuals and groups
• Considerable knowledge planning, administering, supervising, and coordination learning activities
• Knowledge of measurement of training evaluation
• Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain the target audience via written, oral, and visual media
• Knowledge of the structure and content of the English language
• Ability to express oneself effectively both in written and oral formats.
• Ability to engage an audience

Required Minimum Education & Experience

Bachelor’s degree from an accredited college/university in Sociology, Psychology, Education, Health Education, or related field and four (4) years of experience in a progressive training role which includes some administrative/coordinative duties in staff development

Salary Range

$58,480 to $74,562/Annually 

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes:

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility