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Are you wanting more out of your automotive career? Come join the team of the best dealership in town, ALLEN TURNER HYUNDAI! We are currently seeking experienced Service Advisors interested in serving our customers with Respect, Humility and Excellence, all while working in our state-of-the-art, climate-controlled shop! If this seems like the opportunity you have been waiting for, please keep reading!
BENEFITS
JOB DUTIES
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Job Qualifications:
Previous experience at an automotive dealership preferred
Excellent customer service skills
Positive, friendly attitude, along with a customer service mentality
Ability to effectively communicate with customers, co-workers, vendors, etc.
Demonstrated ability to manage others
Time management and organization skills
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Ability to work with little supervision
Valid driver's license and clean driving record
Willing to submit to pre-employment drug screen and background check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Time
Wholesale
$53k-67k (estimate)
02/21/2024
05/15/2024
allenturnerauto.com
Pensacola, FL
50 - 100
Wholesale
The following is the career advancement route for Automotive Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor. You can explore the career advancement for an Automotive Service Advisor below and select your interested title to get hiring information.