You haven't searched anything yet.
All Star Healthcare Solutions is looking for dedicated, energetic, hardworking individuals who want to join a very successful and growing healthcare staffing company in the North Broward area. Our culture is professional and fast-paced, yet not overly "corporate." We pride ourselves on effectively servicing our Providers, Clients, and the Community; while also focusing on our employees' personal, professional, and financial goals. As a Sun-Sentinel Top Places to Work recipient, All Star is the team to join if you are looking for specialized development, benefits, competitive pay, and job expansion, in a fun and collaborative environment.
This on-site IT Technical Support rolewill provide red carpet technical assistance and support to end-users, ensuring the smooth operation of computer systems, hardware, and software. This role requires excellent problem-solving skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment. This position will be receiving mentoring and training to gain the experience needed to advance deeper into the technical world.
Essential Duties and Responsibilities:
Provide friendly and helpful customer service as first point of contact
Assist Help Desk customers with troubleshooting of computer related issues
Maintain accurate records of completed and pending jobs using a ticketing system
Follow policies and procedures to include resolve and/or escalate tickets
Provide feedback on recurring issues to help improve overall IT processes.
Knowledge, Skills and Abilities:
Excellent organizational skills, detail-oriented, and the ability to multi-task
Strong analytical and problem-solving skills
Excellent oral and written communication skill
Must have the ability to convey technical information to ensure positive customer outcomes
Ability to collaborate with supporting resources across business and/or functional lines
Ability to work under general supervision
Experience and Education:
Bachelor's degree in Computer Science or a related field preferred
Must be computer savvy & having experience with a large-scale database system (CRM)
Full Time
$81k-101k (estimate)
05/22/2024
05/29/2024
The job skills required for IT Technical Support (On- Site) include Troubleshooting, Help Desk, Customer Service, Technical Support, Problem Solving, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technical Support (On- Site). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technical Support (On- Site). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technical Support (On- Site) positions, which can be used as a reference in future career path planning. As an IT Technical Support (On- Site), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technical Support (On- Site). You can explore the career advancement for an IT Technical Support (On- Site) below and select your interested title to get hiring information.