3 IT Help Desk Analyst Jobs in Pittsburgh, PA
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All Lines Technology is Hiring an IT Help Desk Analyst Near Pittsburgh, PA
Responsibilities:
- Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
- Securing Data/Information - Protect the integrity and confidentiality of all data and information through physical and electronic measures.
- Call/Chat Quality Evaluation Acknowledgement/Feedback Application - Consistently acknowledge call/chat quality evaluations in quality evaluation software and consistently apply feedback.
- Troubleshooting - Has a fundamental understanding of system support/Knowledge repository and ability to navigate to resolve common customer issues. Consistently document troubleshooting in the ticket.
- System Interruption Response and Handling - Follow the System Interruption Handling process consistently. Communicate with other staff for possible system-wide interruption.
- Meeting Participation - Attend meetings on time, ask questions and apply feedback
- Disaster Recovery Adherence - Understand the basics of Disaster Recovery processes.
- Answering Support Calls/Answer Support Chats - Provide customer service support to any or all customers via calls/chats.
- Ticket Quality - Document and manage end-user requests in the Incident Tracking System. Basic understanding of what demographic information, details related to technical issues to capture to properly route to appropriate team.
- Technical Skills/Problem Solving - Understand the basic technologies. Apply basic problem-solving skills to achieve resolution.
- Familiarity with modern technology and best support practices through education or practical experience.
- Prior customer service experience required.
- Excellent interpersonal, written and communication skills required.
- Ability to work in a fast-paced environment.
- Willingness and flexibility to adapt and adopt rapid technology and process changes
- Effective problem-solving skills that center around research, teamwork, decision making, and emotional intelligence
- Familiarity with applications used in the UPMC environment (Office 365, Cerner, Medipac, Epic, etc.)
- Experience with Cherwell or other IT Service Management systems
Job Summary
Full Time
IT Outsourcing & Consulting
$51k-64k (estimate)
03/23/2024
04/24/2024
all-lines-tech.com
CRANBERRY TOWNSHIP, PA
100 - 200
1988
ADAM LINDSEY
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for IT Help Desk Analyst include Troubleshooting, Customer Service, Problem Solving, Communication Skills, Flexibility, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Analyst. You can explore the career advancement for an IT Help Desk Analyst below and select your interested title to get hiring information.
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