Alkemē at Open Kitchen is an innovative Culture-to-Table restaurant that opened in June 2023 in the heart of Santa Fe https://alkeme-santafe.com/. For over a decade, Open Kitchen has created and curated original, unforgettable gatherings that celebrate joyful human connections. Our new restaurant brings to Santa Fe a unique fine dining restaurant with an Asian heritage cuisine reimagined menu.

Chef-Owner Hue-Chan Karels and Executive Chef Erica Tai are reinterpreting heirloom recipes from their culinary roots of Vietnam, Taiwan, Korea, and Hawaii's Pacific Rim in a modern context, combining traditional and contemporary techniques to create exciting layers of flavors and diverse textures. Alkemē’s curated full liquor beverage menu harmonizes with the flavor profiles of our dishes, from eclectic wine and beer to creative craft cocktails and mocktails to heighten the overall dining experience of our guests. From our kitchen to our bar, Alkemē brings incredible flavors, crafted by passionate people, in a creative space that inspires community.

Our culture is entrepreneurial, team-oriented, creative. Creating memorable, unparalleled hospitality and culinary experiences for our guests underpins all that we do. Our core ingredient is our people. We believe a team of passionate people who have the desire to do good by their craft leads to extraordinary results.

Responsibilities:
-PRE-SHIFT, help organize all reservations via OpenTable, confirm reservations, and arrange seatings by sections/servers to ensure smooth service.
-DURING SHIFT, apply logistics management skills to maximize seating space and accommodate walk ins and large parties in a professional manner.
- Greet and welcome guests as they arrive at the restaurant; escort guests to tables according daily reservation plan.
-Describe Alkemē's unique dining concept and present food and drink menus and develop positive and warm rapport with guests.
-Assist handle all guest concerns or complaints in a timely, professional, and caring manner.
-Provide the highest quality service to guests.
-Effectively communicate special requests for celebrations such as birthdays, from repeat and VIP guests, and private events to FOH Manager/Servers.
- Manage waitlist and reservations using OpenTable
- Answer phone calls and provide information to guests in a professional and courteous manner
- Maintain a clean and organized host station
- Collaborate with servers and other staff to ensure smooth operations
- Handle guest complaints or concerns, escalating to management when necessary

Full job description and job expectations will be provided during your interview.

Requirements:
- Minimum of 6 months to 1 year restaurant experience (fine dining and upscale casual)
-Hands-on experience with reservation system (OpenTable preferably)
-Current or can obtain New Mexico Food Handler Certification.
-Ability to work on your feet for 5 hours or more.
-High school diploma or equivalent experience/training.
-Previous experience in guest relations or customer service is preferred
- Ability to multitask and handle high-pressure situations
- Strong phone etiquette and ability to handle phone inquiries effectively
- Strong understanding of fine dining restaurant etiquette.
-Excellent communication skills (via phone, email, and in-person). Strong interpersonal skills - Ability to listen and communicate effectively.

Please note that this is not an exhaustive list of responsibilities and requirements. The role may require additional tasks as assigned by the management team.

Job Types: Full-time, Part-time

Expected hours: 15 – 30 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Santa Fe, NM 87501 (Required)

Work Location: In person