Position Overview

Align seeks a highly experienced and motivated Desktop Support Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. This person will work on a hybrid schedule at client sites located in Miami, Palm Beach, and Boca Raton providing deskside IT support for Executives and VIPs. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.

• The Desktop Support Engineer will be based out of Fort Lauderdale, FL and would be required to work on-site one to three days a week fluctuating between multiple client locations. The days this person is not working on-site they would be able to work from home. 
• This is a full-time position offering a competitive salary and comprehensive benefits

Responsibilities

• Provide on-site desk side support for desktop-related and end user technical issues at multiple key managed services client locations in Miami, Palm Beach, and Boca Raton
• Provide technical support for desktop-related and end user technical issues for key managed services client
• Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
• Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity and desktop applications (Microsoft Office / O365)
• Install, upgrade and remove desktop applications / user workstations
• Inventory control of hardware and peripherals
• Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently

Qualifications

• A minimum of four years of desktop support / end user technical support experience
• Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
• Excellent verbal and written communication skills and the ability to be prompt and courteous
• Strong attention to detail, multitasking skills, and sense of teamwork
• Ability to work in a fast-paced & dynamic environment

Preferred Qualifications

• Minimum of 1 to 4 years of experience working with a Managed Services Provider
• Ideal candidate will have a Bachelor’s degree
• Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
• Previous experience with Hybrid & Cloud environments
• Proven ability to operate MS 365, Exchange, Intune, Azure AD
• Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
• Familiarity with Active Directory & Group Policy
• Basic networking skills
• Some Hedge Fund or Alternative Investment industry experience is strongly preferred 

Tier 2

PM20