27 Systems Support Associate Jobs in Washington, DC
Aleron is Hiring a Systems Support Associate Near Washington, DC
- Pre-Implementation Coordination
- Monitoring of individual orders through OTIS
- Confirm equipment orders are accurate & resolve issues with incorrect customer contact information or non-supported product
- Validate site is ready for implementation (device installation complete, network drops, site readiness issues, building access, etc.)
- Confirm customer IT contact information
- Contact customer IT resource and gather equipment configuration information
- Schedule appointment for implementation/training with Customer contact
- Implementation Coordination and Communication
- Confirm that equipment delivery date is accurate
- Confirm appointment with IT contact prior to arriving for implementation
- Complete implementation and provide operator training
- Have customer complete/sign customer acceptance form confirming service was delivered
- Administrative
- Time spent contacting customer, confirming, scheduling, and gathering information
- Update, post, and review OTIS notes
- Use of tools for role (OTIS, Microsoft Excel, Microsoft Outlook)
- Provide status on site completion CAF and OTIS updates
- Workers must be able to travel if needed and expense their travel costs for reimbursement per the travel policy
- Work with customer's information technology department to add the copier device to their network for scanning
- Add print drivers to customer's network
- Set-up customer's email
- Create accounting codes
- Previous technical experience in networking and printing environment
- Working knowledge of basic PC hardware and software
- Network devices (hubs, switches, routers)
- Able to demonstrate good organizational skills: Efficiently organizes multiple coordination assignments and prioritizes their work
- Ability to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.)
- Able to demonstrate ability to interact with diverse customer population (internal and external)
- Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)
- Able to demonstrate professional problems solving/ analytical skills
- Able to demonstrate ability to project schedule needs in order to achieve on time project completion
- Able to demonstrate ability to handle change under pressure
- Able to demonstrate creative and strong negotiation skills
- Able to demonstrate competency in Microsoft Office
- Able to demonstrate ability to work efficiently without direct supervision
- Able to demonstrate ability to make major contributions to teams and in a team environment
- Able to demonstrate excellent presentation skills
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Job Summary
Full Time
$62k-84k (estimate)
07/09/2023
05/28/2024
aleroninc.com
Buffalo, NY
50 - 100
Related Companies
The job skills required for Systems Support Associate include Presentation, Problem Solving, Coordination, Accounting, Microsoft Office, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Systems Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Systems Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Systems Support Associate positions, which can be used as a reference in future career path planning. As a Systems Support Associate, it can be promoted into senior positions as a Systems Support Assistant, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Systems Support Associate. You can explore the career advancement for a Systems Support Associate below and select your interested title to get hiring information.
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