3 Guest service agent Jobs in Provincetown, MA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Alcatraz Cruises is Hiring a Guest service agent Near Provincetown, MA
Boston Harbor City Cruises is seeking a Guest Service Agent for our operation in Boston.
Salary Range : $15.50 / hr
About You
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity
We are currently seeking friendly, upbeat individuals to join our Guest Services Team, responsible for providing excellent support to our customers at our Boston ticket and boarding locations.
If you enjoy interacting with people from all over the world, are tech savvy, have an outgoing personality, then this could be the role for you.
Guest Service agents will be scheduled at our various ticketing and boarding locating around the Boston waterfront - supporting our various experiences such as our Whale Watch, Provincetown Fast Ferry, Dining Cruises on the Odyssey and Spirit and so much more.
Essential Duties & Responsibilities :
- Provide excellent customer service to all guests who visit our ticket booths and boarding locations.
- Well versed on all BHCC products, able to up-sell and cross promote all experiences.
- Communicate information to guests regarding cruise offerings, schedules, availability, and directions for getting to the boarding locations.
- Capacity to keep calm in a busy, fast-paced work environment.
- Guest Service Agents will be stationed out of our three Boston locations ( Long Wharf, Rowes Wharf, Seaport) and will be trained to assist with our ticket sales and support the passenger onboarding experience at each gate.
- Understanding and familiarity with Anchor, City Experiences' Reservation platform and Dock Access, City Experiences' ticket redemption system.
- Provide directions to points of interest in the area, such as historical sites, restaurants, attractions, etc.
- Familiarizing yourself with all BHCC' third party partner tickets, with an understanding of the redemption process both at the Box Office and the boarding locations.
- Responsible for keeping guests informed on any safety protocols (vaccine screening, mandatory masks, etc) both at the time of ticket purchase and when guests board at gate.
- Capable of following protocols around equipment checkout, card & cash transactions, and opening / closing shift procedures.
- Indoor & Outdoor Position : Flexibility with working in our ticket booths as well as outside greeting guests at our boarding locations.
- Additional job duties assigned.
Requirements & Qualifications :
- An outgoing personality, able to interact with guests in a friendly, courteous manner.
- A sincere interest in learning all aspects of customer service and sales.
- Ability to retain product information and understand Boston tourism.
- Computer Literacy : Ability to learn our Reservations platform and ticketing portals for voucher redemption.
- Work cooperatively as part of a cohesive team, following company guidelines and supervisors' direction.
- Knowledge of the Boston and Waterfront area (to give directions to area restaurants and attractions)
- Ability to follow a detailed and highly structured set of policies and procedures
- A positive, "can-do" attitude as part of a well-functioning team
- Seasonal Position : March to November, with the possibility of becoming a year-round position after successfully working through our full season.
- Will be required to be available for work on nights, weekends, and all major holidays.
About Us
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests / riders annually.
If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
Last updated : 2024-05-16
Job Summary
Full Time
$30k-40k (estimate)
05/16/2024
05/20/2024
alcatrazcruises.com
SAN FRANCISCO, CA
50 - 100
2006
TERRY A MACRAE
$10M - $50M
Related Companies
The job skills required for Guest service agent include Customer Service, Guest Service, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
Similar Jobs
Popular Articles
