Since 1985, Albuquerque Health Care for the Homeless (AHCH) has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

The Harm Reduction & Outreach (HRO) Coordinator is responsible for the development and oversight of
day-to-day operations of our Harm Reduction & Outreach program, both on campus and in the field.

Duties and Responsibilities:

• Monitor day-to-day outreach and syringe exchange activities of the HRO team on campus and in
  the field
• Monitor and maintain all supplies for program including those obtained through NM Department of
  Health
• Ensure highest levels of customer service
• Provide training, performance reviews, coaching, and professional development of HRO Specialists
• Design databases/spreadsheets and track all programmatic data
• Train on field safety protocols for HRO staff, volunteers, and non-HRO staff participating in outreach 
• Report accurate statistical and narrative program data to other AHCH leadership, Board, and
  funders through Program Review Committee
• Coordinate and maintain all HRO certifications for applicable AHCH staff
• Coordinate Naloxone (Narcan) training for AHCH staff, community members, and community
  partners
• Develop and maintain protocols for onboarding new HRO staff and HRO volunteers
• Represent AHCH in meetings and trainings with community partners
• Develop, track, and maintain all performance goals/funding contract requirements of the Harm
  Reduction Outreach program
• Ensure quality and compliance (including HIPAA) of all HRO activities
• Work in an integrated manner with all AHCH departments to ensure access to wrap-around
  services for AHCH clients
• Conduct program evaluations to determine opportunities to enhance client services and identify
  where barriers to client services exist within the HRO program
• Track program budget in conjunction with Social Services Manager
• Attend Program Review Committee meetings
• Attend Manager/Coordinator meetings
• Comply with all AHCH policies and procedures

Minimum Qualifications:

• 1 year of leadership experience 
• 3 years of outreach experience
• History of excellent outreach experience and ability to train staff in outreach excellence
• Thorough understanding of Harm Reduction philosophy and integration of philosophy with services
• Willingness and comfort with being actively present during the varied hours (nights, weekends,
  early mornings, etc.) that outreach takes place
• Willingness and ability to work with a diverse population, including those with substance use
  disorder and significant mental illness
• Ability to work in a noisy sometimes unpredictable environment with multiple distractions/disruptions
• Ability to work with peers to lead change, high performance, and innovation
• Must have ability to analyze data and effectively communicate impact of data to AHCH
  leadership and staff
• High level of organization and adherence to deadlines
• Ability to work in an integrated manner with all levels of organizational staff
• Previous experience working with underserved populations and/or those with SMI/CMI and/or
  substance abuse disorder
• Bachelor’s degree in Human Services, Behavioral Health, or relevant field, or commensurate
  relevant work experience

Preferred Qualifications:

• Master’s degree in Human Services, Behavioral Health, or relevant field, or commensurate
  relevant work experience
• Harm reduction experience
• Previous experience working in a FQHC or community healthcare setting
• Bilingual Spanish/English

Bilingual speakers, Spanish speakers, People of Color, LGBTQIA , veterans, persons with disabilities, and women encouraged to apply. 

Albuquerque Health Care for the Homeless is an equal opportunity / affirmative action employer. We comply with State and Federal employment practice laws prohibiting discrimination based on an applicant’s age, race, ethnicity, creed, national origin, religion, veteran status, gender, disability, or sexual orientation.

All benefits begin the month after hire:

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible