Overview

Reports To : Assistant Member Service Center Team Manager

Primary Functions : Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.

Duties and Responsibilities :

• Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
• In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.
• Develop and maintain a current in-depth knowledge of credit union services and policies.
• Receive and post, or accurately record and forward for processing, member account transactions and research requests.
• Perform assigned authority level responsibilities.
• Identify and offer products and services that would be beneficial to the member.
• Perform other duties as assigned.

Qualifications

Education : High school graduate or equivalent.

Creditable Experience in Lieu of Education : Not Applicable

Experience / Skills : Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly.

Ability to perform multiple functions simultaneously.

Tenure : Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager.

Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager.

Directly related work experience and / or accelerated training completion may be substituted for tenure.

Compensation

Salary Pay Range :

• Member Service Center Specialist II (Category 15) : $38,412 - $55,312 annually
• Member Service Center Specialist III (Category 14) : $41,484 - $60,567 annually
• Senior Member Service Center Specialist (Category 13) : $44,803 - $66,309 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Last updated : 2024-05-12