This position is the introductory face and voice of our family-owned business. We place a high value on excellent customer service which is one of our core values and a reason we have been in business for over 60 years. This position is part of an office team where everyone pitches in to help with all office-related tasks and in our retail department. Ability to be flexible and work well with a small team of other employees are key parts of this position.

Primary Job Duties and Responsibilities

· Staff the office front desk in a friendly, professional manner.

· Greet and assist customers, maintaining a high level of customer service.

· Answer the telephone and route calls to the correct destinations.

· Respond to customer inquiries or direct customers to the proper channels.

· Keep the receiving room organized and stocked with supplies and forms.

· Process game and fish tickets accurately, including information intake, calculation of correct charges, and receipt of payments.

· Maintain game and fish tickets in an organized, accessible manner.

· Maintain customer data base and game counts.

· Process accounting-related documents (invoices, customer records etc.) as directed.

· Provide back-up assistance in the Company retail store as needed.

· Other duties as assigned.

Education and Experience

· High school diploma required.

· One year of office-related administrative work preferred

Key Skills and Competencies

· Verbal communication skills

· Ability to maintain a positive interpersonal dynamic in relating with fellow employees and customers, in an environment with frequent interruptions

· A customer service mindset

· Proficient at basic math calculation

· Familiarity with Excel and word processing programs.

· Keyboarding, hearing, seeing

· Able to lift 40 pounds.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Anchorage, AK 99503 (Required)

Work Location: In person