or contact Recruitment 907-729-1301 or contact us here .
Responsibilities:
All levels
Work under the direction of department leadership.
Patient Care Coordination
· Ensures all charts and medical records are available for scheduled appointments or as requested.
· Coordinates patient referrals, and ensures appropriate follow-up after provider sees patient.
· Assists with routine referrals per standard protocol, to include scheduling diagnostic studies, clinic appointments, telemedicine visits, field clinics, and verifies patient travel/housing arrangements.
· Assists nursing staff with admissions, lab/radiology order entry, and electronic forms.
· Verifies that records of patient treatment are complete, accurate, and properly entered in the chart before forwarding to the Medical Records department.
· Utilizes tracking systems for patients in electronic health record and scheduling systems to maintain an appropriate database of patients requiring follow-up.
· Creates new records for patients in electronic health record.
Insurance Verification
· Confirms patient insurance eligibility.
· Updates insurance changes or any changes affecting third party billing in electronic health record.
Clerical Duties
· Provides prompt response to phone calls/messages, mail, faxes, or patient portal messages.
· Assists in maintaining a variety of files, logs and registers.
· May maintain fax log for department.
· Obtains medical reports or health information from other facilities or providers.
· Communicates with other ANMC departments and/or Tribal Health Organizations (THOs) to coordinate with other departments or THOs as needed.
· Performs routine referrals in conjunction with medical providers; schedules diagnostic studies, clinic appointments. Confirms complex travel and/or living arrangements for patients.
· Screens each referral for previous visits and eligibility status before determining appointment type and tests needed prior to visit.
· Schedules same day appointments and ensures all information pertaining to visit is available. Is able to schedule all tests needed prior to appointment using department guidelines and goals.
· May assist the department leadership in developing and maintaining Cerner and field schedules.
· May order office supplies.
· Adheres to organization and department attendance guidelines.
Other information:
KNOWLEDGE and SKILLS
All levels
· Knowledge of customer service concepts and practice.
· Knowledge of multi-line telephone systems operation.
· Knowledge of privacy laws and regulations.
· Knowledge of basic medical terminology and clinic systems.
· Skill in oral and written communication.
· Skill in operating a personal computer utilizing a variety of software applications.
· Skill in operating office equipment such as copiers and fax machines.
· Skill in maintaining and updating clinical schedules.
· Skill in establishing and maintaining cooperative working relationships with others.
· Skill in managing multiple priorities and tasks.
MINIMUM EDUCATION QUALIFICATION
Assistant Case Manager I, II, & III
A high school diploma or GED equivalent.
