AJRTrucking is Hiring an Operations Manager - Transportation Near Indianapolis, IN
Job Title: Transportation Operations Manager The primary responsibility of an Operations Manager is to understand Fleet, Terminal Managers, and drivers needs according to the job duties. Manage and develop relationships with the drivers, and maintain fleet to increase overall driver productivity, and retention. This position works closely with drivers, customers, and other company departments to ensure company objectives are met. Requirements and Responsibilities:
The Transportation Operations Manager is directly responsible for the day-to-day operations. This may include scheduling or driving to cover routes or transport equipment.
Must have a comprehensive knowledge of governing regulations, policies, procedures,and instructions in the areas of personal property, unit movement, materiel movement, and transportation operations.
Must have the ability to provide information and reports, resolve issues and recommend actions to improve delivery of services to customers.
Must have skills in verbal and written communication to conduct meetings, evaluate plans, and prepare reports, plans, and working instructions.
Train terminal managers and review results regularly
Assists in the administration and coordination of the fleet.
Administers Postal Relations and Postal Operation Safety protocol with drivers.
Processes repair orders from start to finish in accordance with the company standard to ensure all information is tracked
Works with outside vendors to track and update progress of repairs and to manage the invoice process.
Maintains accurate records of vehicles.
Assists techs in managing parts inventory, parts ordering, and scheduling service repairs.
Ensures compliance with government rules and regulations and files paperwork in support of DOT compliance as needed.
Schedules repairs or preventative maintenance and coordinate BIT inspections.
Ensures that the necessary number of fleet vehicles are always available.
Communicate vehicle needs and condition reports with the fleet manager.
Monitor and manage the driver’s time for efficiency, ensuring that customer
expectations are met for pickup and delivery, DOT Hours of Service regulations are followed, and any delays are communicated to the dispatch/customer.
Ensure equipment meets and or exceeds companies and or DOT safety standards, for use always. Moving equipment as needed for maintenance and advising maintenance of location and maintenance needs.
Always ensure safety compliance, providing driver training when needed, and participating in safety campaigns.
Tracking and recording drivers' performance from dispatch to delivery to ensure on-time service.
Working closely with safety, maintenance, and operations to ensure drivers comply with the policies and procedures of AJR Trucking.
Promptly answering phone calls, e-mails, voicemails, and other questions from coworkers and drivers.
Maintaining positive customer, driver, and carrier relations.
Develop relationships with drivers to ensure better performance and encourage driver retention.
Develop, write, and improve driver schedules, and or routes to optimize performance and efficiency.
Provide guidance, coach, mentor, and train drivers to ensure the success of the driver and AJR Trucking.
Audit driver timecards ensuring that they are filled out correctly, submitted on time,and accurately represent work performed.
Responsible for performing drive tests on potential driver candidates.
Perform additional duties as required.
Class B license to move tractors to service location.
Competencies:
Proficient problem solver, independent and adaptive to a fast -paced businessenvironment
Ability to use a computer and software applications (i.e., word processing, spreadsheet, etc.)
Willingness to work overtime and weekends when needed.
Manage and prioritize multiple tasks in a fast-paced, service-driven environment.
Possess customer service-related experience.
Top-notch organizational skills.
Ability to work under potentially stressful situations.
Strong verbal and written communication skills.
Must possess strong problem-solving skills.
This is a salaried exempt position. All duties and tasks are understood to be a part of the described position, and fully compensated by the salary provided. Bonuses and Incentives may be paid additionally according to applicable structured programs.