12 HVAC Service Manager Jobs in Grand Ledge, MI
Aire Serv of Michigan is Hiring a HVAC Service Manager Near Grand Ledge, MI
NOW HIRING, ALWAYS TRAINING!!!
Primary Duties & Responsibilities:
- Supervises and leads the technicians to effectively perform the duties of equipment repair, maintenance, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
- Provides technical support for the field technicians to meet service demands and customer expectations.
- Reviews field technicians work to verify quality meets established company standards, techniques and safety protocol; makes recommendations to improve quality and productivity.
- Work closely with the dispatch team to ensure technicians are being scheduled properly by skill level, efficiency, and training requirements.
- Manage technician on-call schedule and ensure after-hour calls are run in a timely manner, in line with company policy.
- Adopt company systems, procedures and processes and implement continual training to teach and hold technicians accountable.
- Recruits, interviews, hires and trains technicians as required to meet workload demands and company or customer expectations and requirements.
- Coordinates team and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety and/or informational meetings.
- Institute and maintain a regular training program to ensure technicians are properly trained on the latest service techniques and safety procedures for equipment and overall working conditions.
- Conduct technician performance appraisals and reviews and establish improvement goals per company requirements.
- Communicates regularly with the dispatch team regarding project information, estimated time to complete jobs, labor hours and parts or materials used.
- Maintains communication with vendors concerning warranty claims/issues, product recall notifications, operational problems with products, premature failures and other issues as they apply to products and equipment sold, installed and/or serviced by the Installation or Service departments.
- Regularly reviews technician work orders for accuracy and verify company processes and expectations are met.
- Works together with warehouse Manager to make sure all required parts and equipment are ordered in a timely manner to ensure job commitments and deadlines are met.
- Develop and manage budgets, goals, and objectives to ensure departmental profitability.
- Hold technicians accountable to company and departmental policies and procedures.
- Oversees company vehicles assigned to service technicians; monitors vehicles to ensure they are being maintained and operated according to company policy.
- Oversees Warehouse Manager to ensure company fleet is properly maintained and in acceptable condition to allow staff to effectively and efficiently carry out their daily responsibilities for the company.
- Keeps current with latest factory/industry training on current products. Coordinates technician training and maintains training records to ensure personnel maintains proficiency in preventative maintenance, repair, start-up, installation, trouble-shooting, and overall operation of supported equipment.
- Generate and manage sales leads opportunities identified by service and/or maintenance technicians; train and enforce company conversion procedure.
- Promote and train company maintenance agreement program; conduct regular meetings with technicians to track and record department goals and expectations.
- Work with other department leaders to meet company and departmental goals and objectives.
- Other tasks and duties as required to maintain efficient and profitable department operations and goals.
- High school diploma, GED or equivalent.
- Excellent customer service skills.
- Exhibit an in-depth knowledge and understanding of HVAC systems operation.
- 5 years HVAC service/maintenance experience.
- Understanding of advanced principles of heating and air conditioning.
- Some post high school education from trade school, college or military.
- Reliable, self-motivated team player.
- Excellent verbal, written, leadership and conflict management skills.
- Ability and willingness to work after hours, weekends, and holidays as/if required.
- Valid drivers license with clean driving record and background.
- Have a clean, neat, and professional appearance.
- Good computer, tablet (iPad), and cellular phone skills.
- Attention to detail and highly organized.
Job Summary
Full Time
$62k-81k (estimate)
07/16/2023
06/01/2024
The job skills required for HVAC Service Manager include HVAC, Customer Service, Leadership, Installation, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a HVAC Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HVAC Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for HVAC Service Manager positions, which can be used as a reference in future career path planning. As a HVAC Service Manager, it can be promoted into senior positions as a Stationary Engineer Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary HVAC Service Manager. You can explore the career advancement for a HVAC Service Manager below and select your interested title to get hiring information.
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