Customer Service Representative

Shift/Hours: Monday - Friday, 8:00 AM - 5:00PM

Pay Rate: $16.00 - $18.00; Depending on experience

Location: West Knoxville, TN

We are excited to share a new opportunity! PrideStaff, a nationally recognized staffing company, has been given an opportunity to assist a bona fide top employer in this market! Are you working, but looking to explore? Are you needing a new career opportunity? Apply Today!

Primary Responsibilities of Customer Service Representative:

• Promotes Company in a professional, honest manner (to include personal appearance and dress).
• Answer incoming telephone calls in a timely manner; determine purpose of call and forward call to appropriate person or department
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable
• Provide callers with address, directions, and other basic information as requested
• Greet customers and visitors; assist customers as needed
• Receive, sort, and route incoming mail and administrative documents
• Collect and send administrative documents and reports to appropriate corporate personnel
• Order, receive, and maintain office supplies
• Perform administrative support tasks such as printing invoices, writing receipts, completing online registrations, scanning purchase orders, and filing documents
• Represent and promote the company in a professional and honest manner at all times, including personal conduct, behavior, and appearance
• Participates in all training activities as appropriate
• Provides appropriate support to managers as directed
• Perform other duties as assigned
• Adheres to all company policies and procedures
• MUST BE KNOWLEDGEABLE OF KNOXVILLE TO ASSIST WITH SCHEDULING DELIVERY ROUTES.
• Answering incoming service calls (high call volume of around 500 or more weekly).
• Creating service tickets--needs strong attention to detail regarding Serial Numbers and Model Numbers.
• Dispatching/scheduling dispatching efficient call routes for two (at current) service techs.
• Ability to handle/diffuse and remain calm in stressful circumstances; For example, understanding a customer is calling because there is a problem with their appliance. Be willing to listen and gather information.
• Possess characteristics of being a part of a collective team (assist front receptionist answering store lines when the front receptionist is assisting another customer whether on the phone or in person).
• Business casual dress High value for the customer service experience whether on the phone or in person.
• Ability and expertise to handle multiple tasks at one time.
• Reliable in attendance and good work ethic.
• Willingness to learn any additional responsibilities.

Requirements of a Receptionist:

• Three years of customer service, or administrative experience preferred
• High School diploma; some college/vocational training preferred
• Excellent verbal communication skills
• Good organizational skills
• Basic business administration and accounting knowledge helpful
• Knowledge of database software, computer application systems and ability to use standard desktop load applications such as Microsoft Office and internet functions
• Must have analytical, business planning, problem solving, communication, motivational and interpersonal people skills.
• Ability to speak effectively in one or more group settings
• Ability to lift a minimum of 50 pounds; tasks may include lifting, bending, squatting, standing, sitting for prolonged periods of time.

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay

Interested in this position, APPLY TODAY!!

Join Us!! PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.