19 Passenger Service Agent (Airline Industry) Jobs in Jamaica, NY
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Air France & KLM is Hiring a Passenger Service Agent (Airline Industry) Near Jamaica, NY
About Air France-KLM
A global player with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance.
Air France-KLM is a leading airline Group in terms of international traffic on departure from Europe. It offers its customers access to a worldwide network, covering over 300 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.
Together with its partners Delta Air Lines and Virgin Atlantic, Air France-KLM operates the largest transatlantic joint venture, with more than 340 daily flights.
The Position
To prepare for the summer peak season, we are looking for our newest team members to start in April for a short-term, temporary position until the end of October.
By joining Air France & KLM you will become part of a worldwide team dedicated to providing consistent high quality of service to our customers by embodying the Air France KLM Caring Attitude & Signatures of Service:
- Show you care for the customer
- Show your dedication to the customer and their experience
- Anticipate and adapt to the customer’s needs
- Go the extra mile to make the customer’s Air France-KLM experience memorable
- Be willing to help customers and be attentive to their needs
Key Responsibilities:
- Commit to our Customer Service and Quality Standards
- Assist passengers at check-in, arrivals, boarding, and all other customer touchpoints
- Verify and clear international documents at kiosks in the ticket counter area and activation stations
- Manage passenger flow at all customer touchpoints
- Maintain adherence to airport and government regulations (e.g. PANYNJ, DOT, FAA, TSA)
- Acquire and deploy new skills and knowledge by completing required trainings
- Ensure the customer experiences the Air France values of Excellence, Elegance, Pleasure & Respect at every step of their journey
- Maintain a high standard of safety and security according to the Air France & KLM safety policies
- Provide high quality customer service to passengers using the self-service kiosks for check-in and baggage processing at the ticket counters
Job Requirements:
- Must successfully pass initial training with a cumulative score of 80% or better and be able to fulfill all regular airport duties after training
- Provide a safe and secure flight handling for arrivals and departures
- Possess passion for delivering exceptional customer service
- Be excited to represent a legacy brand with rich heritage and outstanding reputation
- Knowledge of Amadeus, Altea DC, WorldTracer etc. are preferred
- Shift work is required, including nights, weekends and holidays
- Knowledge of Word and Excel are preferred
- Be at least 18 years of age
- Pass an extensive post offer pre-employment background check and pre-employment drug test
- Ability to occasionally lift heavy bags or items weighing up to 50 pounds
Key Job Competencies:
- Customer Focus
- Impact
- Technical and Professional Knowledge
- Teamwork
- Detail Oriented
- Safety & Security Oriented
Job Specifics:
- Regularly rotating shifts within hours of operation (generally 8hr shift for full time in the window period of 12pm to 1:30am)
- Parking paid by Air France or monthly AirTrain ticket reimbursed
- Night shift differential pay
- Full time or Part time available
- Working 5 days a week with 2 consecutive days off
- Comprehensive training will be provided
When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.
Air France is committed to employing a diverse workforce. EOE/M/F/H/V
Job Types: Full-time, Part-time, Temporary
Pay: From $19.03 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Application Question(s):
- Are you able to work late nights, weekends and holidays?
Ability to Relocate:
- Jamaica, NY 11430: Relocate before starting work (Required)
Work Location: In person
Job Summary
Part Time | Full Time | Temporary
Business Services
$85k-118k (estimate)
03/16/2024
04/23/2024
FELTHAM
100 - 200
2002
D FRASER
$5M - $10M
Business Services
Related Companies
The job skills required for Passenger Service Agent (Airline Industry) include Customer Service, Background Check, Teamwork, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Passenger Service Agent (Airline Industry). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Passenger Service Agent (Airline Industry). Select any job title you are interested in and start to search job requirements.
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