The primary objective of this position is to perform startup and warranty service on equipment sold by Air

Equipment Company under the direction of the Technical Services Manager. This position will be responsible

for configuring a variety of factory installed controls accurately, completing startup documentation correctly,

and effectively communicating the status of projects. This role will demonstrate excellent problem solving,

time management, and computer skills.

Primary Functions:

• Responsible for the execution of manufacturer startups and warranty repair for the equipment AEC

• Responsible for correctly configuring a variety of manufacturers’ controllers.
• Responsible for troubleshooting and repairing manufacturers equipment during warranty period.
• Responsible for accurately completing startup documentation in a timely manner.
• Responsible for documenting and communicating warranty issues.
• Communicating with project management and service controller to ensure jobs remain on track and on

schedule.

• Consistently reporting time and detailed notes in a timely manner
• Collaborating with Technical Service Manager to ensure AEC site / equipment issues are resolved effectively

and efficiently.

• Ensuring jobsite safety
• Technical assistance– specifically equipment startup, sequence of operations, and troubleshooting issues.
• Collaboration with Technical Service Manager to identify process and product issues.
• Responsible for participating in AEC’s EOS system. Includes but not limited to:

o Always maintain company culture and core values
o Understanding of companies long and short-term mission and vision
o Accountability to measurables to management
o Attending regular L10 meetings with Technical Service Team
o Attending regular Same Page meetings with management

Seat Primary Objectives:

• Startup and Labor warranty hours <= budgeted hours
• Collaboration on Hot List resolution
• TST Billable time >= 85% of available hours
• Availability >= to 40 hours/week

Primary Processes followed by this seat:

This seat is responsible for following the below processes:

• Startup Processes
• Warranty Resolution Process
• Quality Control Process
• On call Process
• Service software SOP

Primary Outputs owned by this seat:

• Startup reports/ backups
• Warranty documentation
• Daily Time Reporting
• Technical Reporting and documentation

Education, Experience and Qualifications:

• Minimum High School Diploma or GED required.
• Minimum of 7 years’ experience in Commercial HVAC or related industry.
• Moderate PC Skills in Microsoft Office and Equipment Configuration software
• Must have current HVAC Journeyman/EPA certification and OSHA 10 training

Knowledge/Skill Set:

• Understanding of basic electron theory, how electricity travels, AC and DC currents, single phase and three

Law. Ability to use multi-meters to read voltage, current and resistance values. Must be able to troubleshoot

basic electrical circuits.

• Understanding of basic refrigeration circuits, how refrigeration components function, understanding of

and pressures, and understanding environmental factors associated with such readings.

• Understanding of humidification and dehumidification methods.
• Excellent time management, communication, organizational, and problem-solving skills
• Proficient with the following software – Excel, Word, Outlook, Bluebeam/Adobe
• Able to read construction documents
• Must have the ability to switch quickly between tasks based on priority and timeline
• Able to deal with high pressure situations
• Works well within a team dynamic
• Ability to maintain excellent customer and employee relationships
• Position required use of strong technical knowledge to navigate difficult issue resolutions

Additional position requirements:

• Responsible for technical support, troubleshooting, and issue resolution for the aftermarket service team when

• Works with Service coordination and parts to maintain warranty resolution processes.
• Ability to perform field calls, startups, and troubleshoots
• Flexibility to work outside normal business hours as needed
• Must be able to drive to job sites throughout the State of Kentucky and Southern Indiana and have flexibility to

stay overnight occasionally for several days at a time.

• Able to work on-call and overtime as needed
• Good hygiene, cleanliness, appropriate attire
• Maintain company owned tools, vehicles, computers, and cell phone.
• Company reserves the right to random drug screenings without notice
• Will be required to lift heavy objects on a regular basis

The Technical Service Tech can expect to go through several manufacturers (various location around the US) training

programs as well as on the job training. Candidate can expect travel for our company to be primarily in the state of

Kentucky.

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