54 Field Service Technician (Production) Jobs in Lexington, KY
Xerox is Hiring a Field Service Technician (Production) Near Lexington, KY
Primary Responsibilities:
- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
- Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.
Skills and Qualifications:
- Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and Reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
- Useful certifications for this role.
Here’s what success looks like in the first 60 days:
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
Additional Benefits:
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health.
- Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
Job Summary
Full Time
Wholesale
$53k-67k (estimate)
05/09/2024
07/07/2024
xerox.com
ALBANY, NY
>50,000
1906
Public
$5B - $10B
Wholesale
Related Companies
About Xerox
Xerox is a Connecticut-based technology company that provides digital scanning and printing devices, document management, and other graphic communications solutions.
The job skills required for Field Service Technician (Production) include Installation, Customer Service, Troubleshooting, Time Management, Schematic, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician (Production). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician (Production). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician (Production) positions, which can be used as a reference in future career path planning. As a Field Service Technician (Production), it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician (Production). You can explore the career advancement for a Field Service Technician (Production) below and select your interested title to get hiring information.
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