Financial/Administrative

• Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all Entrata data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees

• Assistant RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
• Maintain and organize all resident files
• Responsible for maintaining accurate payroll reporting including bonus preparation

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
• Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher
• Monitor social media accounts daily and post weekly content
• Respond to social media comments and direct messages
• Conduct direct marketing to local companies as needed

Customer Service

• Assist in planning and preparation of resident events
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Business Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset
• Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends

Personnel Development

• Assist RE Manager in recruiting and selecting team members, understanding, and adhering to the hiring policies and procedures
• Assist RE Manager in evaluating and supervising team members
• Perform other duties as required

Requirements:

• High school diploma or equivalent, college degree highly preferred
• One-year property management experience or 4-year degree in a related field
• Proficient computer skills including the Microsoft Office Suite, Entrata experience preferred
• In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
• Excellent English communications skills, both verbal and written
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Valid driver’s license

FSLA Status: Exempt or Non-Exempt