Job Summary

Aimbridge Hospitality is looking for talented, enthusiastic leaders to join our hotels in an operational capacity. The ideal candidate brings positive energy, a willingness to serve, and a high level of problem-solving ability. The Operations Specialist may be assigned to any part of the hotel in any capacity, but always serves in a leadership role and needs to be able to lead by example and make decisions in the absence of the General Manager and/or Department Head. This role is particularly fit for someone looking to learn every aspect of hotel operations across a broad spectrum of brands and environments.

Responsibilities

QUALIFICATIONS: 

• At least 1 Aimbridge Hospitality Rotational Internship or at least 1 to 2 years' experience in a Rooms or F&B department at a Hotel. 
• Must be proficient in basic computer function and hotel operating systems. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Must be able to flex to new environments quickly, assess where help is best needed and take direction from property team. 
• Must work well in stressful high-pressure situations. 

• Must maintain composure and objectivity under pressure. 
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. 
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. 
• Must be able to work with and understand financial information and data and basic arithmetic functions. 

• Must be able to convey information and ideas clearly. 

RESPONSIBILITIES: 

• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner. 
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working (per brand standards) 

• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. 
• Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid. 
• As applicable to the hotel ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel. 
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head. 
• As applicable to the hotel assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager. 

• Participate in required M.O.D. coverage as scheduled. 
• Ensure that training in service standards is taking place in each department using the steps to effective training. 
• Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation. 
• Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer. 
• Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests management and all other employees. 

• Be familiar with S.O.P.’s in all Operations departments. 
• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. 
• Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s. 
• Complete required corporate training modules and become certified to train those as required. 
• Generally a promotional opportunity will require relocation to another property. 

• Be in the public areas during peak times greeting guests and offering assistance as needed. 
• Maintain procedures for handling of the hotel safe specifically with regard to security 
• Attend all scheduled meetings that take place on the property when you are scheduled.

Property Details

Aimbridge Hospitality is a leading, global hospitality company with a growing hotel portfolio representing more than 1,500 properties in 50 states and 23 countries. As a top hospitality employer, we are a great place to unlock your future, providing unparalleled opportunities for you to reach places in your career you might have never imagined were possible - more opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. Aimbridge Hospitality is based in Plano, TX, with additional corporate offices in Atlanta, Calgary, Fargo, Puerto Rico, San Clemente, and Washington D.C. Aimbridge EMEA has offices in Birmingham and Glasgow, UK, and Amsterdam, the Netherlands; Aimbridge LatAm has offices in Monterrey, Mexico.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan