About the role What you need to know: To promote and conduct Telemarketing sales for general insurance products over the phone to new and existing customers To upsell/cross-sell the company’s products and services proactively when opportunity arises To understand customer’s needs and make appropriate product recommendation To achieve Key Performance Indicators including sales, quality and operational standards. Consistently maintaining our highly ethical and professional approach to all current and prospective clients To resolve customers’ problems, feedback and complaints by applying appropriate skills To feedback customer’s concerns to Team Manager for improvement To maintain amicable working relationship with Call Center colleagues and business partners To assist ad hoc initiatives / projects when required by management What we’re looking for: Fresh Diploma, Higher Nitec, Nitec holders are welcome to apply Prior telesales and/or call center experience Basic Concept Principle (BCP) and Personal General Insurance (PGI) certification are required for the role. Applicants without BCP & PGI will be considered if they possess the right skill-set & attitude Knowledge of Call Centre Systems & MS Office Highly motivated and results driven Excellent interpersonal skills and customer service mindset with positive attitude Bilingual in English and local second language preferred Fluent in oral and written English #LI-RO1 Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: TH - Other Estimated Travel Percentage (%): No Travel Relocation Provided: No AIG Asia Pacific Insurance Pte. Ltd. At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible. But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Network . Additional information about AIG can be found at www.aig.com | YouTube | Twitter | LinkedIn.