Job description Telemarketing Phone Room Manager Bath Planet of St. Louis & More, the #1 company in home remodeling is expanding again. Our customer base has grown, and we are too. Bath Planet of St. Louis & More is searching for a Telemarketing Phone Room Manager. Our ideal candidate will have three or more years of management experience. Top Pay available. Responsibilities : Train and manage all telemarketers. Supervises the daily workflow and ...
Hires and trains telemarketers. Oversees the daily workflow and scheduling of telemarketing staff. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy. Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team. Monitors and reviews phone calls to ensure quality service and compliance with applicable ...
Responsibilities include. Manage a team of call center agents. Be available to affect the entirety of the team's operations. Manage by walking around. Be visible to answer questions. Take calls that your agents can't handle. Be available when an agent appears to need assistance. Motivate and encourage agents through positive communication and feedback. To effectively build call center culture, the supervisor is responsible for "on-the-floor" acti...
