SUMMARY/OBJECTIVE:

This position greets visitors, answers a multi-line phone system, and directs calls to appropriate department/personnel. Creates an environment that promotes a feeling of importance in every customer. Will perform the following tasks in a way that reflects H&R Agri-Powers mission to provide quality products/service at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer phones in a courteous and polite manner, direct to the appropriate department/personnel as needed.
• Greet incoming customers with a smile and escort to the appropriate department.
• Pay close attention to customers needs and take reasonable measurements to ensure complete satisfaction.
• Receive USPS mail; sort and distribute appropriately.
• Maintain and file documents and invoices.
• Regularly operate standard office equipment (ex. Fax machine, copier)
• Maintain cleanliness and organization of reception area and sales floor.
• Maintain a positive, professional, and safe work environment by interacting with customers, peers, management and support resources in a way that promotes teamwork and a commitment to excellence.
• Complete all other tasks as assigned by leadership.

EDUCATION/EXPERIENCE:

• High School Diploma or Equivalent.
• 1 years in customer service.
• Familiar with working on a computer for work-related purposes.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient in Microsoft Office
• Strong interpersonal skills
• Exceptional written and oral communication skills
• Effective listening and problem-solving skills.
• Ability to maintain a professional appearance and demeanor
• First-rate organizational skills
• Basic computer skills
• Able and willing to work in a team setting
• Become and remain flexible to various job tasks
• Possess a customer focused mindset

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

• Able to sit for long periods of time.
• Able to hear clearly over the phone or in-person
• Able to move around building and grounds