Customer Service Representative - Onsite Worker - Not Remote Worker

Agility Press, Inc. is seeking qualified applicants for a Customer Service Representative position. This is a full time position - 8:30 a.m. - 5:30 p.m. M-F, NO Weekends!

Applicants should posses the following:

• A clear working knowledge of the commercial printing industry, with a minimum 2 years experience in commercial printing or a related field.

• 1 or more years in a customer service environment and a commitment to customer satisfaction.

• A strong computer aptitude and typing skills with experience in Microsoft Office.

• Ability to communicate clearly and professionally, both verbally and in writing. Applicant should be able to communicate with customers and successfully relay that information on to other staff members.

• The ability to demonstrate the highest level of organizational skills, multi-tasking skills, and time management in order to meet tight deadlines and a variety of tasks in a fast paced work environment.

• Strong attention to detail to capture customer requests and communicate to the appropriate person.

• A desire and enjoyment to work closely with other employees.

This position is primarily responsible for handling house accounts and servicing new customers. Responsibilities include but are not limited to:

• Handling incoming requests from customers via phone,e-mail, occasional walk-in.

• Educating customers about printing, for the purpose of developing and maintaining long-standing relationships.

• Submitting proofs to customers and facilitating corrections or approvals from that customer.

• Entering data for new orders; pulling information and samples on past jobs for reorder.

• Communicating customer desires regarding design, paper, time frame etc.

• Working with outside vendors and subcontractors to obtain quotes and services in order to fulfill customer requests.

• Filing completed job tickets for organized storage.

• General office duties.

This position at Agility Press, Inc. provides a great work environment in a growing small business.

We offer competitive compensation, benefits, Vacation, Holiday Pay - submit resumes to resumes@agilitypress.net