Position Summary

The Service Technician is responsible for troubleshooting technical problems, diagnosing, and management of surgical instruments within assigned hospitals.

Essential Duties and Responsibilities

• Responsible for the daily processing and management of surgical instruments including: decontamination of instruments, instrument inspection, preventative maintenance and repair/ replacement processing; instrument and set reassembly; instrument set transport and retrieval; and inventory maintenance
• Communicate effectively with customers; listen to customers' needs and take immediate action to meet them
• Collaborate with appropriate parties to identify the drivers leading to business success
• Proactively develop and maintain technical knowledge in specialized area(s), remaining up-to-date on current trends and best practices; maintain applicable certifications
• Identify opportunities to improve efficiency while providing flawless transactions, services and products; manage monetary assets and other resources to optimize cost effectiveness

Additional Duties and Responsibilities

• Perform other duties as required

Job Requirements/Specifications

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required:

• High school diploma or equivalent work experience
• Previous sterile processing or operating room experience

Preferred:

• Certification from the International Association of Healthcare Central Sterile Materials Management (IAHCSMM), or Certifying Board of Sterile Processing Professionals (CBSPD), or Surgical Technology
• Proficiency in MS Word, MS Excel and ability to learn company specific programs
• Ability to be available for on-call and rotating weekend and holiday schedules
• Ability to be available for some local travel
• Ability to pass vendor credentialing process (initial and as is periodically required) and screening requirements to be credentialed at a hospital/health care facility
• Knowledge of surgical instruments, sterile processing, instrument management, and/or logistics and scheduling
• Two years' experience working in an operating room or other medical experience

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willing and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customers
• Strong affinity for Agiliti's core competencies
• Demonstrated ability to follow ISO certified quality management system processes. Understand Agiliti's Quality Policy and applicable objectives/metrics
• Strong organizational, communication, and customer service skills
• Strong troubleshooting/problem solving skills
• Self-motivated
• Ability to work independently in a fast-paced team environment
• Ability to work additional hours on short notice as well as flexible schedules

Language Skills

• Ability to read, write and speak English proficiently

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Ability to remain seated for periods of time to perform computer based work
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)
• Must wear Personal Protective Equipment (PPE) for duration of work shift

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti