A3T’s Public Key Infrastructure (PKI) Application Administrator (CAA) supports our team in execution of application support, security and administration to a federal government agency and its mission partners. Job duties. Add/Remove/Modify CA access control of (Registration Authority) RA / (Local Registration Authority) LRA / (Key Recovery Agent) KRA’s and verifies candidate documentation for inclusion. Issues sub-system credentials, Defense Manp...
A3T’s Public Key Infrastructure (PKI) Application Administrator (CAA) supports our team in execution of application support, security and administration to a federal government agency and its mission partners. Job duties. Add/Remove/Modify CA access control of (Registration Authority) RA / (Local Registration Authority) LRA / (Key Recovery Agent) KRA’s and verifies candidate documentation for inclusion. Issues sub-system credentials, Defense Manp...
The Tier 2 Agent provides. on-site and advanced technical support. to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX. Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engine...
The ServiceNow Administrator is responsible for the configuration, maintenance, and daily operation of the agency’s ServiceNow IT Service Management (ITSM) platform. This role ensures that ServiceNow effectively supports the agency’s help desk, incident management, request fulfillment, knowledge management, asset management, and reporting functions. The ServiceNow Administrator works closely with Tier 1–3 IT support teams, process owners, and lea...
The. Senior Virtualization Administrator. is responsible for the management, optimization, and evolution of the agency’s enterprise virtualized infrastructure. This role ensures high availability, performance, and security across on-premises and cloud environments, including VMware vSphere, Microsoft Azure, and other CSP-hosted platforms. The position also provides leadership in system architecture, automation, and emerging virtualization technol...
The Senior Firewall Administrator is responsible for the design, configuration, administration, monitoring, and troubleshooting of the agency’s enterprise firewall and network security infrastructure. This role ensures that the network perimeter, internal segmentation, and remote access solutions are properly secured, compliant with federal standards, and optimized for availability and performance. The Senior Firewall Administrator provides Tier ...
The Tier 2 Agent provides. on-site and advanced technical support. to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX. Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engine...
The Virtualization Administrator II is responsible for managing and maintaining the agency’s virtualized IT infrastructure across on-premises and cloud environments. This role ensures the stability, performance, and security of VMware, Hyper-V, and Azure-based virtualization platforms. The administrator contributes to the automation of infrastructure deployment, integration of Infrastructure as Code (IaC) into CI/CD pipelines and provides technic...
The. Microsoft Administrator II. is responsible for managing and maintaining the agency’s Microsoft-based IT infrastructure. This role ensures secure, reliable, and efficient operation of enterprise Microsoft environments including Windows Server, Entra ID, Active Directory, Exchange, Office 365, SharePoint, Teams, Intune, and Microsoft Azure. The Administrator will provide Tier 3 support, oversee deployments, troubleshoot complex issues, and ali...
The Microsoft M365 Administrator is responsible for managing and maintaining the agency’s Microsoft 365 (M365) environment to ensure its secure, reliable, and efficient operation. This role focuses on the deployment, configuration, and ongoing support of M365 cloud services such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, Power BI, Power Automate, Power Apps, and related collaboration tools. The administrator ensures agen...
The Configuration Manager is responsible for establishing, maintaining, and controlling the configuration management process for IT systems and services. This role ensures that all IT assets, baselines, and configuration items (CIs) are accurately identified, documented, tracked, and managed throughout their lifecycle. The Configuration Manager plays a key role in supporting change management, incident/problem resolution, asset accountability, an...
As the. . Helpdesk Support (Senior). (NSGB). you will act as a model of customer service excellence to all organizational staff members for the government. You will be responsible for participating as part of. a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical need...
