What are the responsibilities and job description for the ServiceNow Administrator (Hybrid) position at Agil3 Technology Solutions (A3T)?
Key Responsibilities
- Planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services.
- Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed.
- Creating and maintaining service catalog items and workflows.
- Designing and implementing automated workflows to streamline processes.
- Integrating ServiceNow with other systems and tools.
- Creating and maintaining reports and dashboards for various stakeholders.
- Providing training and support to end-users and other administrators.
- Identifying opportunities for process improvements and implementing best practices.
- Creating and maintaining system design and operations documentation.
- Advising on the impact of any proposed changes to the ServiceNow environment.
- Providing ServiceNow administration, sustainment, and subject matter expert support.
- Education: Bachelor’s degree in IT, Computer Science, or related field, or equivalent hands-on experience.
- Experience: 3–5 years of ServiceNow administration experience in a mid-to-large enterprise.
- Technical Skills:
- Strong knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog).
- Experience with ServiceNow scripting (JavaScript, Glide API), reporting, and dashboards.
- Familiarity with integrations via REST/SOAP APIs.
- Knowledge of ITIL v3/v4 practices.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS-ITSM, CIS-Knowledge, or CIS-Service Catalog).
- ITIL v3/v4 Foundation certification.
- Experience supporting federal IT environments and compliance with FISMA/NIST requirements.
- Must pass background investigation.
- Must be a U.S. Citizen.
Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.
A3T offers excellent benefits to enhance the work-life balance, including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)