Join the IT Engineering team to help build the next chapter of enterprise IT at Affirm – ensuring great employee experiences and supporting the company’s ongoing growth. As a remote-first company, our tools and technology are critical to enabling all Affirmers; if you're passionate about delivering work with meaningful impact, this is the place for you!

We’re looking for a Senior Manager, Strategy & Development to focus on internal customer engagement, IT product management and Organizational Change Management. In this role, you will be directly responsible for Affirm’s productivity tool roadmap. You will partner closely with the Client Engineering and SAAS Engineering teams to deliver process and technology solutions that enable them to support our internal customers while meeting our security, compliance and business objectives.

This role will report directly to the Senior Director, IT Engineering. 

What you’ll do

• Drive key strategic initiatives

• Build cross-functional relationships 

• Act as an end-user advocate and representative

• Help develop what “the future of work and collaboration” look like at Affirm

  • Bring a product lens to key collaboration tools

  • Help rationalize tool offerings to simplify and drive savings opportunities

  • Identify product gaps

  • Partner with Client and SAAS engineering to bring in new technologies 

  • Market new features sets and tools to persona-stratified audiences

  • Perform industry analysis for new platforms and trends

  • Build a network of collaboration champions through the business to engage with and learn from

• Develop IT Organizational Change Management strategies

  • consult on OCM needs for key programs

  • Develop internal customer personas

  • Deliver platforms and tools into the ecosystem whilst minimizing disruption

  • Educate and evangelize the collaboration portfolio at all levels and customer segments

  • Implement continuous feedback from end users to influence future roadmaps

• Help develop IT’s 3-year strategy

• Serve as a trusted member of the IT leadership team

• Navigate and manage within an environment of ambiguity with diverse partners

What we look for

• 10 years of experience with IT product management or related experience

• Relentless customer focus

• Ability to assess internal customer needs and translate them into process and/or technology solutions 

• Strong experience with SAAS collaboration technologies. Deep Slack management experience is a plus. 

• Experience working in a remote-first environment.

• Excellent communication skills

• Willingness to dive into the details coupled with an ability to maintain focus on the overall strategy

• Hands-on experience working in a matrixed organization

Pay Grade - USA31
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.
USA base pay range (CA, WA, NY, NJ, CT) per year:
Min: $190,000
Mid: $237,500
Max: $284,900
USA base pay range (all other U.S. states) per year:
Min: $171,000
Mid: $213,700
Max: $256,500
Please note that visa sponsorship is not available for this position.

#LI-Remote