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We are seeking a highly motivated and experienced Director of Service Delivery to join our Operations team! The scope of the Director, Service Delivery includes all customer and merchant assisted servicing, fraud operations, vendor supported servicing and workforce management. On a day to day basis, the Director, Service Delivery must ensure service level adherence across all communication channels, geographies, languages, and products; including the development of people, managing their performance and ensuring that the conditions for success are in place. This also includes delivering the right outcome for our customers & merchants, upholding the Affirm brand, providing a positive employee experience and maximizing revenue while managing costs.
We are looking for a leader who has a strong analytical foundation supporting a rigorous operational & servicing mindset in conjunction with excellent collaboration skills. A successful candidate will be comfortable leading a team in this fast paced dynamic environment. They will have demonstrated business focused culture-building leadership, an ability to provide well reasoned input into company strategy, and align with our customers while balancing a healthy level of risk with an economically efficient servicing ecosystem.
Reporting to the Vice President, Technical Programs & Operations, the role will be responsible for facilitating and supporting the short and long term strategies for the Service Delivery team, driving a roadmap of initiatives aligned to company goals and objectives and setting the strategy and course for the future growth and development of the team.
What you'll do
What we look for
Pay Grade - USA72
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.
USA72 Pacific base pay range (CA, WA, NY, NJ, CT):
Min: $222,500Mid: $255,900Max: $289,200
USA72 Navy base pay range (all other U.S. states):
Min: $178,000Mid: $204,700Max: $231,400
Full Time
Lending & Credit
$226k-258k (estimate)
03/15/2024
07/09/2024
affirm.com
SAN FRANCISCO, CA
1,000 - 3,000
2003
MAX LEVCHIN
$50M - $200M
Lending & Credit