Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delight.

Problem-solving and analytics to drive product development and delivery excellence

Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively

Understanding the learning industry and EdTech market and ability to network within this space

Influencing and serving as a key decision maker in solutions strategy, development & delivery

Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations

Driving BCG U's IP development and knowledge management

Participate in BCG internal forums to educate allied teams on BCG U offerings

Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referrals.

Continuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPS.

Act as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicable.

Attract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global construct.

Developing a motivated a team, focusing on their professional development and leadership skills plus project delivery

Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening initiatives as needed

Managing ambiguity with a high level of comfort

Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment

Master's degree in business, product management, operations, learning science, technology or equivalent

10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organization.

Proven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline

Consulting experience a plus

Ability to influence and manage key stakeholders across the team, BCG and the client

Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others

Ability to resolve complex issues and non-defined problems autonomously, with full business acumen

Strong interpersonal skills, that builds credibility with internal and external stakeholders

Analytics skills and tech-savviness

Managerial experience in leading a team of customer success managers, operational delivery, customer onboarding, and product teams

Building and managing a large cross functional team with strong background in Solution Development, Build and Delivery.

Strong written and verbal communication skills

Advanced knowledge in Outlook, PowerPoint, and Excel

Familiarity with common EdTech programs and tools

BCG U Managing Director and broader leadership team

BCG U team of product owners and learning designers across regions

BCGU team of delivery managers to ensure client satisfaction

BCG U knowledge team

BCG client service teams and Managing Directors/ Partners

Other internal BCG team members