Company DescriptionAespaTech recruitment professionals take a consultative approach to understand your staffing requirements and source top­quality candidates to our clients for a short­term project, contract to hire or a permanent placement. We have provided quality consultants to fill many different information technology needs.AespaTech offers a variety of IT consulting services to support you in getting the job done as we have a proven system in place to screen, interview, evaluate and recruit qualified candidates for your IT projects by carefully matching consultants and client requirements, we create a partnership between our clients and our consultants.Job DescriptionCustomer Service RepresentativeSite: Louisville, KYBachelor's degree is MUSTDuration: 06 MOnths Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities:· Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. · Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. · Refer unresolved customer grievances to designated departments for further investigation. · Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. · Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. · Solicit sale of new or additional services or products. Skills:· Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. · Ability to work independently and manage one's time. · Ability to accurately document and record customer/client information. · Previous experience with computer applications, such as Microsoft Word and PowerPoint. Qualifications Bachelor's Degree5-7 years customer service related experience required.Additional InformationAll your information will be kept confidential according to EEO guidelines.