Description:SUMMARY
Provides technical support and consultation to customers via phone, e-mail, video, and in-person communications. Installs and repairs a wide variety of electrical/electronic equipment including automatic machine and process controls, timers, counters, PLCs, drivers, monitors, thermostats, power supplies, switchboards, control centers and panels, relays, circuit breakers, electronic controls including alarm and communication systems, tape-actuated controls, or other equipment involving transistor circuits. Performs on-site evaluations and maintenance of equipment on-site. Tests units for proper function and makes final adjustments following repair.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Field Service Responsibilities

• Performs preventative maintenance, troubleshoots, and repairs various equipment on customer sites. Observes equipment in operation to determine root cause of failure; disassembles equipment to access and remove defective equipment.
• Repair and/or replace defective parts on-site to reduce downtime of customer equipment.
• Performs routine processes with and within industrial control systems to troubleshoot and analyze complex equipment, perform equipment maintenance, and resolve equipment failures.
• Coordinate with Logistics to arrange for a driver to pick-up items for repair and/or deliver equipment to AES repair facilities.
• Complies with customer contractor codes of conduct, housekeeping standards, and safety procedures.
• Documents field service work completed in company systems.
• Communicates with multiple departments regarding the status of field service jobs, including Purchasing, Engineering, Sales, Customer Service, and Logistics.
• Maintains a neat, orderly and clean field service vehicle.
• Cross trains in other areas.
• Performs other duties as directed by leadership.

Repair Responsibilities

• Troubleshoots and diagnoses equipment failure to determine component level needs for repair and/or replacement.
• Uses diagnostic tools and equipment, such as oscilloscopes, multimeters and other specialized equipment.
• Follows engineering instructions, technical manuals, customer specifications and/or other documented work instructions, including schematics or drawings.
• Completes Parts Requisition Form listing each component needed to repair unit.
• Updates progress notes in the designated system to document the steps taken to repair the unit.
• Starts up and shuts down unit in compliance with company and OSHA safety procedures for machine activation and shutdown.
• Maintains company and/or customer required performance documentation and maintenance records for specified unit/customer.
• Communicates with multiple departments regarding the status of repairs, including Purchasing, Engineering, Sales, Customer Service, Logistics, and IT.
• Maintains a neat, orderly and clean workstation.
• Cross trains in other areas.
• Performs other duties as directed by leadership.

SUPERVISORY RESPONSIBILITIES
None.
Requirements:QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

• Requires a two-year degree in electronics or related technical discipline or equivalent related work experience or combination of training, education and experience.
• Previous experience with test equipment, such as oscilloscopes, digital multimeters, power supplies, Huntron, Pinpoint, IC programmers or test fixtures.
• Previous experience in a field service-related role preferred.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of electrical/electronic and mechanical principles.
• Knowledge of and ability to apply electronic principles including analog, digital and microprocessor circuit concepts and related components.
• Ability to troubleshoot electronic devices and individual components without schematics or documented test procedures.
• Ability to read and understand component data sheets, diagrams and schematics.
• Ability to cross reference electronic components.
• Ability to follow oral and written policies, procedures and instructions.
• Ability to work independently and maintain a high level of productivity while achieving quality workmanship to achieve established metrics.
• Ability to effectively communicate with multiple levels and cross functionally.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending, stooping, and walking throughout customer facilities.
• Frequent standing at a workstation to perform diagnostic and repair tasks.
• Occasionally required to lift 35-50 pounds without assistance to waist or shoulder height in order to move units from a cart to workstation and from workstation to cart.
• Requires fine motor skills due to the small size of components and precision work performed.
• Frequent use of hand tools, including screwdrivers, pliers, wrenches, etc.
• Occasional computer and mobile technology work to include cell phones and tablets.
• Consistent attendance with occasional off-shift support required.
• Frequent travel equivalent to more than 50% of the time. When not travelling, will work at a workstation in a well-lit, climate-controlled environment.

WORK ENVIRONMENT
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently travels domestically to customer sites that may or may not be climate-controlled, often in a manufacturing or warehouse type environment with various levels of noise.
• Occasionally works in a clean, well-lit, climate-controlled area with minimal noise.

Occasional: activity exists less than 1/3 of the time.
Frequent: activity exists 1/3 and 2/3 of the time.

Job Type: Full-time

Work Location: In person