Aerotech, Inc is currently hiring a Product Support Engineer to work in our global headquarters in Pittsburgh, PA.

Aerotech is a market-leading engineering and manufacturing firm that produces motion control and high-precision automation products to our clients all over the world. These world-class solutions push the boundaries of what is possible in the industrial, medical research and aerospace markets, to name a few. We have received numerous corporate awards for innovation and employee satisfaction (including being named a Top Workplace by the Pittsburgh Post-Gazette in 2020).

Position Summary

The Product Support Engineer provides post-sales technical support, training, basic programming, and startup assistance to a global customer base. The focus of this position is to develop a comprehensive understanding of Aerotech’s products and thoughtfully analyze customer issues to identify the root cause and potential solutions.

Essential Functions

• Communicate directly with global customer base through email, phone, or in-person to answer technical questions, troubleshoot and resolve issues, and provide product training
• Engage customers with targeted questions to quickly diagnose the root of the problem
• Refer to product documentation and other support resources to identify solutions; engage engineering when necessary to resolve customer issues
• Provide basic program code examples
• Take ownership of customer issues and see through to resolution
• Document product support activity with findings, actions, and resolutions
• Prioritize and manage several open issues at one time
• Provide prompt and accurate feedback and progress updates to customers
• Monitor and manage customer expectations; escalate issues as necessary
• Assist with development of product training materials; provide training to customers both remotely and onsite
• Contribute to Aerotech Knowledge Base with how-to articles and solutions to common issues. 

Minimum Qualifications

• Bachelor's degree (BS) in Engineering or Engineering Technology from an accredited college or university
• Zero to two years of related professional experience or training
• Equivalent combination of education and experience may be considered
• Must be authorized to work in the United States without employer sponsorship. Aerotech does not provide US work authorization sponsorship for this position. OPT and CPT visa holders are not eligible for employment if they will need work authorization sponsorship at any time in the future.
• Equivalent combination of education and experience may be considered
• Ability to travel domestically and internationally
• Must be authorized to work in the United States without employer sponsorship. Aerotech does not provide US work authorization sponsorship for this position. OPT and CPT visa holders are not eligible for employment if they will need work authorization sponsorship at any time in the future.

Benefits:

Aerotech has been advancing industries with our precision motion technology for more than 50 years. Our employees are our future, and we continue to grow by investing in our employees through continuous paid on-the-job training in a clean and climate-controlled environment, while providing the following exceptional benefits and more!

Competitive compensation & bi-annual bonus

• Annual merit increase eligibility with performance reviews
• Bonus payments every 6 months (based on company performance)
• Competitive paid time off, including major holidays, vacation and sick days

Outstanding health benefits

• Comprehensive UPMC medical benefits plus dental and vision coverage
• Low monthly employee contribution, deductible and co-pays for office visits and prescriptions
• Company-paid life insurance at 1x your salary with option to buy more
• Retirement benefits

Two retirement plans:

• 401(k) - employee contributions with Traditional and Roth plan options
• ESOT (Employee Stock Ownership Trust) - 100% employer-provided with no employee contribution required

As an Equal Employment Opportunity/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, Veteran or disability status.

The Company is collecting the information requested in this employment application for purposes of evaluating your suitability for hire by the Company. The Company will share the information that you provide in this employment application only with Company management officials who are involved in the hiring process or who are otherwise involved in making employment-related decisions on behalf of the Company.