Aeroflow Health – Customer Support Representative - Diabetes - Fully Remote Position

Aeroflow is one of the fastest growing durable medical equipment company in the nation. We’ve set out to create a better way of doing business by prioritizing our customers, our community, and our coworkers.

The Opportunity

Within Aeroflow, the Diabetes team is comprised of customer facing, physician facing roles, sales, marketing, billing, and operations roles.

• Aeroflow Diabetes focuses on providing best in class customer support for diabetic patients looking for continuous glucose monitoring therapy through their insurance
• We support those patients who are looking to replace traditional blood glucose monitors with the newest standard of care
• Our team helps patients change their lives by making this new technology accessible, affordable, and delivered right to their door.

Your Primary Responsibilities

We are currently seeking a Customer Service Representative. Customer Service Representative is typically responsible for

• Making outbound calls to physicians to obtain prescriptions and proper paperwork
• Analyzing paperwork for accuracy and completeness
• Data entry and digital filing of paperwork
• Excellent customer service
• Work efficiently with high attention to detail,
• Remain organized
• Participate as an engaged member of the team
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality

Skills for Success

• Excellent Customer Service Skills
• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team
• Adaptable and Willing to Learn

Required Qualifications

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• Outstanding Written and Verbal Communication
• Ability to multitask – shifting between open applications as you speak with patients
• General Computer and Email Proficiency

You might also have

• Experience with insurance, particularly Medicare
• A background in the healthcare sector
• Personal knowledge of Diabetes

What we look for

We are looking for highly motivated talented individuals with the ability to:

• Think outside the box, be a strong team player, identify issues and seek solutions

What you can expect from our team environment:

• Ample training opportunities, a supportive and an engaged workplace, and plenty of opportunities for growth!

• Starting pay at $18 an hour

Must be able to come into the Asheville, NC office for the first 90 days for training - then the position has the ability to be fully remote