Organization Background

Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org.

Position Summary

We are seeking an administrative and customer service professional who will join our management team at The Crest in Brooklyn Center, MN! The Assistant Property Manager is a business leader who focuses on resident customer service and assists in managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of a multi-million-dollar apartment community. This position requires unmatched customer service and someone who thrives in a customer-centric, fast-paced environment. This individual will also support the team in maintaining the physical building, in partnership with the maintenance team, to protect and maintain the asset and promote financial health of the property by achieving the annual budget goals. The Assistant Property Manager reports to the Site Manager.

Key responsibilities include, but are not limited to:

• Compliance: Complete all aspects of the income and eligibility certification and renewal process for Housing Tax Credit, Section 8, and other programs. This person, in partnership with Aeon's Compliance Team, will lead the compliance aspect for these properties.
• Resident/Property Relations: Respond to resident, vendor and management needs, issues, or problems. Duties may include entering maintenance requests, granting access as needed, attending community meetings as needed and responding to emergencies.
• Property Finances: Support the rent collection process including issuing receipts to residents, preparing deposits, and creating delinquent letters. Support the Site Manager with lease termination and legal action, if necessary. Assist in managing the property's budget by making sound fiscal decisions to increase the net operating income of the community.
• Office/Administrative Support: Support the site office by being present during property office hours, answering telephone, filing, sorting mail, maintaining office equipment, ordering office supplies, referring residents, providing accurate rental information, and giving access to vendors/contractors.
• Physical Asset: Support the Site Manager with to ensure unit and common area components pass all physical inspections. Inspect apartments during move-in and move outs, walking apartments and the community as needed.
• Marketing & Leasing: Support the occupancy goals as set by the budget/organization by assisting in marketing, processing applications, retaining residents, and affirmative marketing.

Skills & Qualifications

The ideal candidate will be a detail-oriented professional who is able to think critically and adapt to changing rules and regulations. The candidate will have the ability to compile information from many sources in an organized way and will be able to create and maintain relationships with staff and residents to help ensure compliance for a myriad of housing programs.

In addition, the Assistant Property Manager will have the following skills:

• Demonstrated success in detail-oriented administrative support functions as well as face-to-face customer/client interactions is required.
• Strong organizational skills are required.
• Ability to handle shifting and multiple priorities in a fast-paced, growth environment.
• Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence.
• Demonstrated ability to multi-task, prioritize, be adaptable and comfortable in a high energy environment.
• Strong computer literacy skills.
• Physical Requirements:
  • Ability to lift up to 10lbs.
  • Ability to reach above and below the shoulders.
  • Ability to sit and stand for extended periods of time.
  • Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwells, and apartment homes.
  • Ability to file, open and close file drawers, and enter data into a computer for extended periods of time.
  • Ability to withstand external weather conditions.

Compensation, Hours & Location

This position pays $20-$22 per hour depending on experience and offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program. This position offers Monday-Friday, daytime hours. Typical work schedules are 8am-5pm, but there is some flexibility in these hours to accommodate the needs of the property and the staff person. This is an in-person position and will work mostly out of The Crest. Occasional work at Aeon's Central Office, training facilities and other properties will occur from time to time.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3359117

Position is open until filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action

Employer Employees and residents are encouraged to apply.