Responsibilities

• Develop team members through coaching and mentoring; act as an information resource to answer questions and resolve issues related to processes and tasks.
• Conduct performance reviews; coach/counsel team members individually and together towards improved performance.
• Ensure compliance with internal policies/procedures and service level agreements; provide recommendations for improvement.
• Act as a liaison between the team and other departments for information sharing, research and issue resolution.
• Ensure work is processed correctly and that daily output and quality standards are met.
• Manage schedules and monitor daily work flow activities. Keep up-to-date on regulations, procedures, standards and systems to ensure work is processed accurately and efficiently.
• Provide monthly reports of quality control results to department managers and supervisors, including information on trends identified during audits.
• Prepare and present root cause findings from audits and lead discussions to brainstorm possible fixes for identified issues. Look for ways to leverage best practices/successes in other areas of the business.

Qualifications

• Bachelor’s degree in a business-related field or equivalent training/experience.
• Three years of audit related experience.
• In-depth knowledge of insurance practices and principles.
• Understanding of multiple administration systems.
• Communication and interpersonal skills to coach and mentor staff.
• Organizational and time-management skills.
• Problem-solving, analytical and decision-making skills.
• Proficiency using MS Office tools.

Preferred Qualifications

• Knowledge of Transamerica systems and operational areas.
• Team lead or supervisory experience.

Working Conditions

• Office environment.
• Occasional travel.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The salary for this position generally ranges between $61,500 - $70,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus of 10% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.