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Overview
Everyone who works for OVG is in the service business and one of our major goals is to provide our guests with a consistent level of excellent service. As part of our Security Staff and/or our Event Staff (Ushers & Ticket Takers), you will be the primary contact for the guests who enter our venues. The position requires knowledge of our venues, services, and policies in order to provide a safe and enjoyable environment for our patrons and clients.
This role will pay an hourly wage of $11 to $13.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
job expires 4/30/2024
Responsibilities
Essential Job Functions:
•Provide exceptional customer service to all patrons and guests.
•Be familiar with ticketing, seating sections, locations of various amenities, and venue policies & procedures.
•Greet large numbers of guests in a friendly and courteous manner.
•Attend to and maintain control of your assigned position during the course of each event.
•Secure entrance doors, stairwells, lobbies and backstage areas/access points.
•Have knowledge of event policies and authorized credentials.
•Monitor guests and enforce venue and event policies.
•Ensure that areas are safe for patrons and staff.
•Assist in crowd management, seating discrepancies, clearing aisles, and settling disputes.
•Anticipate and help with any trouble situations in your area.
•Respond in a quick and professional manner to incidents.
•Be aware of all special functions or activities that occur during the event.
•Perform all other duties as assigned by your supervisor.
Qualifications
Qualifications:
•Must have a earned a high school diploma or equivalent GED
•Effective oral communication and writing skills in the English language
•Ability to interact with guests and staff on a professional basis
•Previous Customer Service experience preferred
•Must be friendly, courteous, outgoing, and polite with a positive attitude.
•Ability to manage high stress situations.
•Able to stand or move around for long periods of time.
•Ability to work a flexible schedule, including but not limited to mornings, days, nights, weekends
and some holidays
•Must be available for at least half of all events occurring within each month.
INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Title: Event Staff & Security Staff Venue: Macon Centreplex
Company: Spectra Department: Events
Reports To: Director of Events, Senior Event Manager, & Event / Security Supervisor
FLSA: Part-Time; Hourly, Non-Exempt Supervises People (Y or N): N
Intellectual/Social Demands:
•While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits.
•Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
•This position also requires constant use of interpersonal skills including: ability to direct/inform patrons, being able to recognize and resolve conflicts, being able to openly communicate with patrons, clients, and other employees. This position constantly communicates with others to exchange accurate information and provide customer service.
Physical Demands:
•While performing the essential functions of the job, the employee constantly stands and/or moves about/around the facility to observe, report, and provide superior service.
Work environment:
•The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time.
•The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.