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As a Human Resource Analyst, you will assist in the administration of various Human Resource services and programs. Utilizing the HR Case Management system, you will interact with all levels of employees, prior employees and job candidates via phone calls and submitted questions to answer queries and resolve issues in compliance with HR Services, company, and legal policies.
Primary Duties:
1. Responds to questions and supports employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., email, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate employees and managers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate subject matter experts.
2. Portrays a positive, professional, customer and delivery orientated image of the company.
3. Provides continuous status updates, guidance, and information to key stakeholders and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
4. Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all service level agreements (SLAs) established for the HR Services team. Appropriately documents case details and relevant information in the case management system.
5. Ensures appropriate documentation for HR Services processes are up-to-date.
6. May be responsible for training other HR Service Center analysts.
Qualifications - External
A College or University degree and/or relevant work experience in human resources is preferred.
Skills:
•Excellent oral and written communication
•Customer service orientation
•Analytical
•Problem solving skills
•Detail oriented
•Works effectively as a team member
• Proficient in Microsoft Office suite of tools
• Basic knowledge of human resource programs a plus
• HRIS application tools/system knowledge (e.g. PeopleSoft, Service Now, Workday, etc.) – Workday experience a plus
Full Time
Hospital
$55k-72k (estimate)
09/29/2023
05/21/2024
advocatehealth.com
DOWNERS GROVE, IL
>50,000
2017
JIM SKOGSBERGH
$10B - $50B
Hospital
Advocate Health Care is proud to be a part of Advocate Aurora Health, the 11th largest not-for-profit, integrated health system in the United States and a leading employer in the Midwest with more than 75,000 employees, including more than 22,000 nurses and the regions largest employed medical staff and home health organization. A national leader in clinical innovation, health outcomes, consumer experience and value-based care, Advocate Aurora serves nearly 3 million patients annually in Illinois and Wisconsin across more than 500 sites of care. Advocate Aurora is engaged in hundreds of clinic...al trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019. To learn more, visit advocateaurorahealth.org. Looking for employment at Advocate? Visit our careers page at http://jobs.advocatehealth.com/ Read our social media community engagement guidelines: aah.org/social
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The job skills required for HR Analyst include Initiative, HRIS, Microsoft Office, Written Communication, Workday, PeopleSoft, etc. Having related job skills and expertise will give you an advantage when applying to be a HR Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HR Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for HR Analyst positions, which can be used as a reference in future career path planning. As a HR Analyst, it can be promoted into senior positions as a HR Operations Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary HR Analyst. You can explore the career advancement for a HR Analyst below and select your interested title to get hiring information.