Imaging Registration Representative – AdventHealth Outpatient Imaging

All the benefits and perks you need for you and your family:

• Commitment to whole-person care, giving you the opportunity to help heal people in mind body and spirit.
• Excellent benefits, market-driven wages and career development opportunities.
• Opportunities for advancement as we expand our network across the nation.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Location: New Tampa

The role you’ll contribute:

The registration representative will professionally interview and register; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. The shifts may include working evenings/weekends/holidays.

The value you’ll bring to the team:

• Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service. Accounts are correctly completed

• Completes scheduling / pre-registration / registration / admission process and follow up within established timeframes – meets or exceeds wait time goals

• Assists with non-clinical operations of the Imaging Center, under the direction of the Center Manager

• Ability to work independently and alone with minimal supervision

• Schedules patients as necessary; operates the scheduling system correctly and follows established guidelines for scheduling patients

• Maintains acceptable QA score.

• Multitasks effectively; navigates multiple computer systems and applications with proficiency

• Completes accurate Medical Record Number (MRN) search and selection process to avoid creating duplicate medical records

• Obtains / scans clear copies of insurance card(s) and/or payor information using various resources such as Internet, fax, telephone, etc.

• Demonstrates knowledge of insurance for proper classification and coding

• At times, floats to other registration areas/shifts etc. to assist with department and patient needs

• Performs accurate and timely scanning of physician orders and other items into the scanning system

• Verifies and certifies/authorizes all insurance benefits and other sources of account payments by means of phone, Internet or otherwise

• Enters accurate and appropriate account notes

• Performs accurate cashiering functions, posting, balancing, deposits, notations

• Demonstrates knowledge and ability in using department equipment including periods of downtime

• Ability to generate patient/visitor/employee event reports as needed

• Other duties as assigned by Supervisor or Manager/Director

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Ability to read and communicate effectively in English

• Strong written and verbal communication skills

• Multitask proficiently, using multiple computer systems, applications and technology

• Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers

• Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)

• Understanding of regulatory guidelines such as CMS, HIPAA, and ACHA

• ICD-10, CPT, medical terminology Explains charges and payment options and programs; collects monies due at time of service

• Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have

• Interpret and explain insurance benefits

• Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change

Preferred qualifications:

• Prior sales and/or collections experience.

• Prior experience with guest service industry particularly with a high-end hotel, airline etc.