Imaging Registration Representative AdventHealth Imaging West Florida

Location Address: Tampa, FL

Top Reasons to Work at AdventHealth Imaging West Florida

• Rollover PDO with service year increases in accrual
• Comprehensive benefits package; including tuition reimbursement and matching 403b plan
• Patient facing positions receiving company paid initial sets of scrubs
• Company Discount programs
• Growing Organization

Work Hours/Shift:

FT Days

You Will Be Responsible For:

• Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service. Accounts are correctly completed
• Completes scheduling / pre-registration / registration / admission process and follow up within established timeframes – meets or exceeds wait time goals
• Assists with non-clinical operations of the Imaging Center, under the direction of the Center Manager
• Ability to work independently and alone with minimal supervision
• Schedules patients as necessary; operates the scheduling system correctly and follows established guidelines for scheduling patients
• Estimates and explains patient charges
• Interprets and explain insurance benefits to patients
• Collects proper co-pay’s and patient portions at time of service. Is firm and persistent, but pleasant in carrying out the collection responsibility

What You Will Need:

• High school diploma, GED
• Prior sales and/or collections experience.
• Prior experience with guest service industry particularly with a high-end hotel, airline etc.
• Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
• Understanding of regulatory guidelines such as CMS, HIPAA, and ACHA
• ICD-10, CPT, medical terminology

Job Summary:

The registration representative will professionally interview and register; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. The shifts may include working evenings/weekends/holidays.