All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole person Well-being Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part-time

Shift:

The role you’ll contribute:

The Case Manager Assistant (CMA)is responsible for assisting in coordination of care and services for assigned patients under the direction of Care Management Leadership, and in collaboration with the multidisciplinary team and patient/family. The CMA provides clerical support to the Case Managers and Social Workers to facilitate and execute discharge plans and other related activities as needed. Actively participates in outstanding customer service, escalates as appropriate to effectively and promptly resolve issues, and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
• Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.
• Copies, scans, files, and distributes documents.
• Documents activities and progress in the electronic medical record per defined policy and procedures or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.
• Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.
• Delivers and appropriately documents delivery of regulatory letters to maintain compliance with CMS/AHCA regulations.
• Communicates with Care Management team regarding regulatory compliance.
• Coordinates and schedules post-acute follow up appointments with physicians, testing, and other services when appropriate. Documents appointments and the patients’/families’ agreement and understanding of schedule in the medical record.

The expertise and experiences you’ll need to succeed:

• High school diploma or GED
• At least 6 months of experience in a healthcare environment