Medical Front Office Assistant: AdventHealth Medical Group West Florida

Location Address: Brandon, FL

Top Reasons to Work at AdventHealth Medical Group West Florida

• Rollover PDO with service year increases in accrual
• Comprehensive benefits package; including tuition reimbursement and matching 403b plan
• Patient facing positions receiving company paid initial sets of scrubs
• Company Discount programs
• Growing Organization

Work Hours/Shift:

Full Time Days

You Will Be Responsible For:

• Provides back up to all front office positions; check in, check out, and medical records
• Provides data and assistance to Practice Manager / Office Coordinator as required
• Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible
• Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages
• Maintains correspondence, including: progress notes and new patient packets
• Updates referring physician database when necessary
• Assesses new patient files waiting to be seen and appropriately handles old patient files
• Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed
• Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required
• Constructs insurance copies for proper insurance verification with new patients as requested
• Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity
• Enters charges for daily reconciliation
• Handles patient concerns or refers to administration appropriately
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary
• Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners
• Assists in pulling scripts, labs, charts for triage. Communicates with practitioners clearly and accurately
• Maintains updated documentation of identified action work lists needed for daily operations

What You Will Need:

• High School Graduate or equivalent
• Proficient with computer programs with word processing: PowerPoint, Excel, Word
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors
• Strong emphasis on organizational skills and strong attention to detail and ability to multitask.
• Ability to deal with data that is of a sensitive and confidential nature (HIPAA).
• Ability to work independently and in a team environment.
• Displays professional interactions with all levels of internal and external customers.
• Excellent verbal and written communication skills.

Job Summary:

Provides operational office support in delivery of patient care in a physician office environment. Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.