Provides administrative support to a department and/or Institute Director. Duties include, but are not limited to, scheduling, facilitating insurance verification and authorization, patient registration, charge entry, general clerical, receptionist and project-based work. Demonstrates a professional, positive image both in-person and on the telephone.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

• Answers telephones and transfers calls to appropriate staff member, announcing call.
• Welcomes patients and visitors, professionally; adheres to HIPAA regulations.
• Schedules patients, establishes appointments in timely manner.
• Registers all patients upon arrival to the center.
• Contacts patients with reminder of next day’s appointment and reschedules appropriately if needed.
• Prints all face sheets for the next day’s appointments.
• Maintains an accurate clinic electronic calendar.
• Facilitates upon requests, patient appointments with ancillary services.
• Verifies insurance authorization is received and noted in electronic medical record. Hyperbaric Medicine Authorizations are specific to the service. Validates authorization is current.
• Validates all charges from the previous day are entered into the system.
• Appropriately discharges patients from EMR at the time of discharge.
• Collects patient co-payments and sends to the cashier daily.
• Requests medical records at referral intake from referring physician and/or facilities.
• Supports staff, with assigned project based work.
• Participates in assuring adequate office supplies are available.
• Creates and modifies documents using Microsoft Office as needed.
• Performs clerical duties to include but not limited to, scanning, photocopying, faxing, mailing, etc.
• Maintains electronic and manual filing systems.
• Signs for and distributes UPS/FedEx/Airborne packages.
• Performs additional duties as assigned.

KNOWLEDGE AND SKILLS REQUIRED:

• Possesses strong verbal communication skills; demonstrating ability to communicate with adult and geriatric age groups.
• Ability to work independently and within a team environment.
• Ability to adapt to changing patient flow schedules.
• Ability to work with patients in person and via the phone.
• Ability to work with high volume of patients and detail oriented.

KNOWLEDGE AND SKILLS PREFERRED:

• Possesses working knowledge of EMR system(s) and documentation requirements.
• Possesses working knowledge of patient confidentiality standards and requirements.
• Possesses working knowledge of outpatient provider services.
• Ability to communicate and work closely with healthcare providers.

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma/GED.
• Minimum 2 years of clerical reception experience in healthcare environment. medical terminology

EDUCATION AND EXPERIENCE PREFERRED:

• Associate’s degree.
• Greater than 2 year of clerical reception experience in high volume healthcare environment.
• Previous medical terminology, and medical office experience.

REQUIRED COMPETENCIES

• Patients welcomed in appropriate and timely manner.
• Completes patient documents for preparation and documents discharge into/from EMR appropriately and in timely manner.
• Patient payments are collected and submitted correctly and on time.
• Works in conjunction with authorization department to ensure patient’s coverage at time of service.
• Clerical duties are performed correctly, appropriately and in timely manner.
• Demonstrates team work with co-workers and flexibility with changes.
• Demonstrates adherence to IHS policies and procedures.
• Maintains a safe patient environment

Job Type: Full-time

Pay: $18.00 - $21.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Family leave
• Flexible spending account
• Health insurance
• Life insurance
• Military leave
• Opportunities for advancement
• Paid time off
• Parental leave
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Hyperbaric Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Brandon, FL 33511: Relocate before starting work (Required)

Work Location: In person