21 Service Desk Technician Jobs in Overland Park, KS
Advantage Tech is Hiring a Service Desk Technician Near Overland Park, KS
Basic Function and Responsibility
Interact with technical and non-technical users in an understandable, friendly, and concise manner while solving complex technical issues.Triage and troubleshoot IT Service Desk calls, emails, chats, and walkups.Actively listen and identify trends for proactive process improvement. Manage equipment deployments, inventory, knowledge management, self-portal, service catalog, and grow IT service management processes.
ESSENTIAL FUNCTIONS
- Promote the IT Service Desk as the primary contact for all IT-related issues.
- Classify, prioritize, and escalate incidents and requests.
- Create problems for root cause analysis.
- Provide hardware and software support for our customers, internal staff, agency partners, and policyholders, including training, problem analysis, and problem-solving.
- Recommend, plan, and implement desktop hardware and software as needed by the organization.
- Perform secondary administrative tasks on the iSeries system.
- Serve as a backup on mail processing and document imaging.
- Other duties as assigned.
- Strong active listening, attention to detail, interpersonal, and problem-solving skills
- Strong communication and customer service skills both written and verbal
- Good understanding of computer systems, mobile devices, and other tech products
- Demonstrated ability to identify and document technical troubleshooting steps
- Demonstrated ability to analyze and identify trends and devise preventive solutions
- Ability to adapt and demonstrate patience
- Ability to think creatively, be thoughtful and take initiative
- Bachelor's degree strongly preferred
- Previous experience with ServiceNow or other ITSM application
- Previous experience with Office365, Powershell, Microsoft Active Directory
Job Summary
Full Time
$48k-60k (estimate)
04/29/2024
05/18/2024
advantagetech.net
CLIFTON, NJ
50 - 100
1997
Private
$10M - $50M
Business Services
Related Companies
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
