Market Type (EM)

Summary

Vice President Client Services

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic & talented Vice President of Client Services to be responsible for meeting overall client services strategy, overseeing the Business Unit P&L, and develops and implements strategic plans and objectives for the organization in alignment with corporate and client strategies. As a member of the senior management team the VP of Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives to ensure successful implementation of action plans and objectives where analysis of situations or data requires an in-depth knowledge of the company, client, competitive environment, technology, and economic or social implications of organization activities. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Drive the interpersonal exchange of value between the organization and clients; achieve revenue targets based on overall company and client strategies.
• Develops and implements the long-term strategy for the overall Client Services Team, including but not limited to, account management strategy and account protection strategy.
• Measure and evaluate services activity against the company’s and client’s objectives and intended results.
• Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high.
• Adjust and optimize service quality to maximize our one-to-one consumer interactions.
• Identify gaps and best practices in operational support to improve overall performance.

Qualifications:

• Bachelor's Degree required or equivalent experience; Master’s Degree preferred or equivalent experience
• 8 years of experience in general/leadership experience in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing 10 direct reports
• Experience working with major retail chains such as BestBuy, Wal-Mart, and/or experience in consumer packaged goods industry
• Ability to visualize and plan objectives and goals strategically
• Ability to direct, lead, coach, and develop people

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The VP, Client Services is responsible for meeting overall client services strategy, overseeing the Business Unit P&L, and develops and implements strategic plans and objectives for the organization in alignment with corporate and client strategies. As a member of the senior management team the VP, Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives to ensure successful implementation of action plans and objectives where analysis of situations or data requires an in-depth knowledge of the company, client, competitive environment, technology, and economic or social implications of organization activities. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Essential Job Duties and Responsibilities

Sales Leadership

• Drive the interpersonal exchange of value between the organization and clients; achieve revenue targets based on overall company and client strategies; maintain and protect client relationships through the strategic exchange of data, internal service level agreements, client program reviews, and client/contract expectations.

Services Leadership

• Develops and implements the long-term strategy for the overall Client Services Team, including but not limited to, account management strategy and account protection strategy; align resources to enable the long-term strategy for the overall Client Services Team; measure and evaluate services activity against the company’s and client’s objectives and intended results.

Operational Leadership

• Build processes and infrastructure to enable scalable, measureable, and profitable growth; set expectations and interface closely with all stakeholders on the senior management team on performance against execution goals; oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high. Approves budgets and schedules to meet corporate and client requirements.

Optimization

• Adjust and optimize service quality to maximize our one-to-one consumer interactions; work closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc.) to maximize processes; identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base; identify gaps and best practices in operational support to improve overall performance.

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

• Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job. 
• Travel up to 25 %

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level:

(Required) Bachelor's Degreeor equivalent experience

(Preferred)  Master's Degree or equivalent experience

Field of Study/Area of Experience: 

• 8 years of experience in general/leadership experience in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing 10 direct reports
• Experience working with major retail chains such as BestBuy, Wal-Mart, and/or experience in consumer packaged goods industry

Skills, Knowledge and Abilities

• Good interpersonal skills
• Ability to visualize and plan objectives and goals strategically
• Ability to develop strategic plans to grow the business
• Decision making skills
• Team building Skills
• Excellent written communication and verbal communication skills
• Ability to direct, lead, coach, and develop people

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ther Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.