Market Type (EM)

Summary

Senior Customer Development Manager

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic and talented Senior Customer Development Manager (SCDM) must possess the ability to bridge the relationship between the Customer Development Management Team (CDM Team), Business Development Management Team (BDM Team) and all Clients on the Team.

The SCDM represents the entire range of products and services to all clients represented, establishes productive relationships with clients and new clients represented by the Team through managing the CDM Team with direct contact with clients to visit all customers, and manages forecasting actions performed by the CDM Team.

The SCDM manages, coordinate the activities of the CDM Team; this is accomplished through the coordination of effort with the BDM Team, Clients and the customers (i.e. clients attending Division meetings for selling presentations of their product line).

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• The conduit between Customer Development Managers, Business Development Managers, and Team Clients through product line presentations, new item presentations, display selling.
• Attend and present in client meetings for CDM assistance in the Divisions; attend and present in potential new client meetings of how the CDM Team can impact their business.
• Sell displays, period promotions, present business reviews, and new item introductions.
• Provide, recommend sales training and skill development of CDM’s in assigned geographies.
• Lead and work with BDM on special request from Clients, and BDM.
• Manage and monitor the CDM Team expense budget. Manage CDM Team expense reports for accuracy and timely submission.

Qualifications:

• Bachelor's Degree or equivalent experience required; MBA Degree in Marketing or Business/ Management or equivalent experience preferred
• 4 years of experience as Customer Development Manager
• Excellent written communication and verbal communication skills 
• Ability to motivate and inspire 
• Excellent decision-making skills
• Ability to ensure a high level of service and quality is maintained

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Sr. Customer Development Manager (SCDM) must possess the ability to bridge the relationship between the Customer Development Management Team (CDM Team), Business Development Management Team (BDM Team) and all Clients on the Team.

The SCDM represents the entire range of products and services to all clients represented, establishes productive relationships with clients and new clients represented by the Team through managing the CDM Team with direct contact with clients to visit all customers, and manages forecasting actions performed by the CDM Team.

The SCDM manages, coordinate the activities of the CDM Team; this is accomplished through the coordination of effort with the BDM Team, Clients and the customers (i.e. clients attending Division meetings for selling presentations of their product line). 

Essential Job Duties and Responsibilities

Responsibilities

• Manage and coordinate Customer Development Management Activities, through sales analysis of customer data, sales planning, and sales presentation.
• Conduit between Customer Development Managers, Business Development Managers and Team Clients through product line presentations, new item presentations, display selling.
• Manage and delegate BDM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests).
• Secure/ensure timely and accurate responses from CDM Team to BDM Team/Clients which includes promotion forecast.
• Manage selling recommendations from the CDM Team to grow and build the business long-term.
• Evaluate and coach CDM performance measured against assigned objectives.
• Attend and present in client meetings for CDM assistance in the Divisions; attend and present in potential new client meetings of how the CDM Team can impact there business.
• Attend and present in Management Team meetings.
• Conduct and manage CDM Team meetings focusing on client promotional events, displays, etc.

Division Selling Responsibilities

• Develop and leverage relationships with key influencers and decision makers in assigned customers.
• Sell displays, period promotions, present business reviews, and new item introductions.
• Build and present product distributions based on previous performance using the customer scan data.
• Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition.
• Take weekly photos based on client request and needs.
• Acquire weekly pricing for clients based on their product (s).

Developing Others

• Supervise assigned CDM’s and monitor reporting and task performance.
• Evaluate and coach CDM’s as needed for personal development and growth.
• Provide, recommend sales training and skill development of CDM’s in assigned geographies
• Utilize preferred coaching style – coaching vs. telling, role playing, open ended questions
• Provide constructive feedback and development opportunities.

Leadership

• Lead initiatives that involve the CDM Team involvement and participation.
• Lead and work with BDM on special request from Clients, and BDM.
• Manage and monitor vacation, holidays, and sick time.

Expense Budget

• Manage and monitor CDM Team expense budget
• Manage CDM Team expense reports for accuracy and timely submission.

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, motivates, directs and develop direct reports using company-wide processes, tools and resources.

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor’s Degree orand Equivalent experience ( 4 years of experience as Customer Development Manager).

(Preferred but not mandatory): MBA in Marketing or Business. Management.

Skills, Knowledge and Abilities:

• Excellent written communication and verbal communication skills 
• Ability to motivate and inspire 
• Good interpersonal skills
• Demonstrate conflict management skills
• Excellent decision making skills
• Ability to exercise sound judgment
• Ability to work effectively with management
• Ability to ensure a high level of service and quality is maintained
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

 Environmental & Physical Requirements:

Office / Sedentary Requirements:Incumbent must be able to perform the essential functions of the job. 

Office / Non-Sedentary Requirements:Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66% hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust, and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.

Additional Information Regarding The Company Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.